Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Rescuing lost logins

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tr… (funda kabanzi)

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tried creating a new firefox profile since I am nervous of losing logins that are on my new computer, but then I am totally lost.

Asked by nikbj303 1 unyaka odlule

Last reply by hengwz07 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (funda kabanzi)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

GAH! all tabs crashed.

Got up this morning and FF said all my tabs were crashed - GAH! Could not open ANY new tabs, not even a blank tab, without getting this message. Clicking on restore tabs … (funda kabanzi)

Got up this morning and FF said all my tabs were crashed - GAH! Could not open ANY new tabs, not even a blank tab, without getting this message. Clicking on restore tabs did nothing. Closing & opening FF did nothing. Cleared startup cache & uninstalled ublock origin (the only extension I had) but that did nothing. Refresh firefox did nothing (except lose some of my preferences). Went to about:crashes and all it says is "No crash reports have been submitted." Every other suggestion I found online was beyond my comprehension. FF DOES work in troubleshooting mode only, but I lose some important functions in that mode. I've been using FF almost since it was born and have NEVER encountered a problem like this before. I hope someone can help!

Asked by cfcentaurea 4 emasontweni adlule

Last reply by cor-el 3 emasontweni adlule

  • Okugcinwe kunqolobane

Why do I keep getting "Secure Connection Failed" error when trying access a website

Hello, I'm trying to access the following URL: https://archive.vn/QzWMe When I do that, I get a page entitled: Secure Connection Failed. The page looks like the image… (funda kabanzi)

Hello,

I'm trying to access the following URL: https://archive.vn/QzWMe

When I do that, I get a page entitled: Secure Connection Failed. The page looks like the image I uploaded.

I've been all over the internet looking for fixes, but none are working for me. Incidentally, when I try to connect to this website (it is an archive of a Wall Street Journal page) using Edge, there is no problem; the page displays right away.

Is there a way to use Firefox to read this page?

Thanks for any help.

Asked by g_e_fox 10 izinyanga ezidlule

Last reply by g_e_fox 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Autofilling password

Fire Fox has taken to auto filling my password on my brokerage account. This leaves the account available to anyone that can turn my computer on. I do not have a password… (funda kabanzi)

Fire Fox has taken to auto filling my password on my brokerage account. This leaves the account available to anyone that can turn my computer on. I do not have a password saved for the brokerage account and have the company listed to be excluded. This just happened in the last few weeks.

Asked by HowieE 2 iminyaka edlule

Last reply by HowieE 2 iminyaka edlule

  • Okugcinwe kunqolobane

Hmm. We’re having trouble finding that site.

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.o… (funda kabanzi)

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.org, skysports.com and sportinglife.com . Just four of at least 14 give the Hmm. We’re having trouble finding that site message. I use No Proxy and have my anti-virus turned off when I get the message. I have tried various other proxy settings but the same thing happens. The thing is that I have to keep refreshing the page until it does actually connect and that can take a good few minutes. Sometimes I have to restart the browser. Why is this happening since the last few updates?

Asked by pete_scott2 7 izinyanga ezidlule

Last reply by zeroknight 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

after update to version 117.0.1 my mouse wheel will not scroll in the bookmarks drop down menu

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the… (funda kabanzi)

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

Asked by Autotech1 7 izinyanga ezidlule

Last reply by Autotech1 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

Ancestry missing DNA matches

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? He… (funda kabanzi)

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Asked by sparrowpilot 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Downloads

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and… (funda kabanzi)

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and this a bit annoying as I have to keep deleting all the files I dont want. The dialog box opens and I always choose open rather than save but Firefox has already saved a copy to my desktop. How can I stop this autosave please ? Cheers.

Asked by muttleythedawg 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Profile

Hello. I suspect there was a cyber attack on April 1 2024. All of a sudden,having problems crashing with more than 1 browser. My Brave browser would open,and then crash w… (funda kabanzi)

Hello. I suspect there was a cyber attack on April 1 2024. All of a sudden,having problems crashing with more than 1 browser. My Brave browser would open,and then crash with multiple tabs that had been saved. My Mozilla history was cleared,and I want it back because I need to find all sites I have visited from time to time for logins etc,but they are now gone.I have tried importing all of my Brave history,login forms to Firefox,but not sure where to located them or where they would be stored.

Right now i am focused on getting a Firefox profile from before April 1

I have never had to deal with this sort of thing before so i am saying that i may be somewhat noobish on this.I just want some expert instruction on what to do here,and how to do it.I,m not 100 percent sure if i can do it correctly on my own by googling this myself,then attempting it.Brave continues to open then crash right after,so I dont know whats going on there with the userdata folder in the appdata folders with regard to Brave. Everytime i try to install an older version of Brave,it says i already have a curent version of it,and i dont want to uninstall brave then reinstall it again,or not sure if i should do this. ThankYou.

Asked by cs999 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 3 emasontweni adlule

  • Okugcinwe kunqolobane

How to troubleshoot a connection to a webpage?

Hi, I'm having trouble connecting to a specific webpage on the internet. The link is: https://www.canadiantire.ca/en.html All I get is a blank page. It is a popul… (funda kabanzi)

Hi,

I'm having trouble connecting to a specific webpage on the internet.

The link is: https://www.canadiantire.ca/en.html All I get is a blank page.

It is a popular retail chain store in Canada. I know the website is up and running because I can connect to it using another PC at home.

How do I check what messages are sent from my FF browser to the website?

And then - what is received at my browser from the website?

BTW - I have cleared the cache and restarted FF - and still cannot connect to it. There are 3 other websites that I have trouble displaying and interacting properly. How do I know this? - Well - I tried the 3 other websites from other PCs within my home network and these websites work properly.

mjl

Asked by mjl 1 unyaka odlule

Last reply by mjl 1 unyaka odlule

  • Kusonjululiwe

Firefox manual update with Linux Ubuntu

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The worl… (funda kabanzi)

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

Asked by Jim 2 izinyanga ezidlule

Answered by Jim 2 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Slow Start Up on Ubuntu 22.04 wXFCE

Hello, I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware i… (funda kabanzi)

Hello,

I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is an ASUS A88xm-A MB, A10-6800K processor, 16G DDR3, runs OS and programs off an SSD. I worked through all the slow startup suggestions, ran memtest (0 Errors, 1 Pass), disabled all add ons, (even the OpenH264 video codec (I use the onboard HDMI, no graphics card)), turned off hardware acceleration, etc. When starting in troubleshoot mode, less than 30 seconds, (acceptable), but I really don't know where to begin with the "More Troubleshooting Information" when I look at the table generated by it. There have been no other problems to date with the system, and the long start-up time began with 20.04 Ubuntu (about a minute), then got worse when I upgraded to 22.04 to try to solve THAT problem. Currently running FF 104.0, and the update page says wait for a distro update if that is how it was installed. I believe 104.0 is the latest Linux 64b version though. All updates to the system are done as soon as I'm notified of them. there have been none since the upgrade a few days ago.

Any suggestions? Gotta get some sleep now... TIA, Dave

Asked by dkosewick 1 unyaka odlule

Answered by dkosewick 1 unyaka odlule

  • Okugcinwe kunqolobane

20 GB RAM usage, pagefile takes up all space on C: - 300 tabs in Tree Tabs

First, this post is basically Congratulations for Firefox upon working almost flowlessly under this extreme heavy load without crashing. Saving/loading sessions works wel… (funda kabanzi)

First, this post is basically Congratulations for Firefox upon working almost flowlessly under this extreme heavy load without crashing. Saving/loading sessions works well. (which is unexpected but makes me _very_ happy :-)) Firefox exits properly without any exceptions, no matter how long it runs, or how many times the PC is sent to STR mode meanwhile.

Second, everything is fine, except RAM usage. No matter how many RAM is installed, Firefox takes up all of it after a few days of normal operation. I have recently upgraded my PC from 16 to 24 GB of RAM only for this sole reason to see if anything changes, but it did not produce any noticable change, except that it takes 5-7 days for Firefox to fill up all the RAM instead of the 3-4 days before. Disk space on C: drive was nullified by Firefox as the paging file went up to 50 GB.

I want to hunt down this thing. I have approx. 300 tabs, 2 addons, and Hardware Acceleration is disabled since otherwise Fox hangs several times a day (have to be killed from outside). Pics are attached. https://addons.mozilla.org/hu/firefox/addon/tree-tabs/ https://gitlab.com/kroppy/TreeTabs

I'd like to get suggestions where to start.

  1. Disabling or replacing the adblocker ?
  2. Inspecting memory usage on Process Manager (about:processes) and Task Manager (about:performance) pages ?
  3. Installing some external tools like Firemin ?

Please don't suggest neither safe mode nor disabling all addons, since that makes it impossible to reproduce this amount of load, which is the primary reason behind the symptom.

I PrtScr'ed Process Manager and Task Manager, see that RAM sizes per page are normal in Task Manager, but not in Process Manager (10 times more).

CPU usage is totally normal for this load, even when memory is in the heaven. See the TaskMan pic. (I suppose that's because of ad blocking)

Thanks for any ideas,

Peter B. (I'm PC enthusiast)

-- Windows 7 Ultimate SP1 64 bit Firefox 106.0.5 (latest autoupdated) no firewall nor any antivirus - since 20 years with no infection ... AMD FX-6350 Six-core ASUS M5A99FX PRO R2.0 24 GB DDR3 1600 MHz Sapphire Radeon HD 5750 1GB (AMD Catalyst 15.11.1, Nov 18, 2015)

Asked by Peter B. 1 unyaka odlule

Last reply by Peter B. 1 unyaka odlule

  • Okugcinwe kunqolobane

Cut / copy and paste, nightmare!!!

Cut /copy and paste, nightmare!!! what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had jus… (funda kabanzi)

Cut /copy and paste, nightmare!!!

what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had just copied from another tab, it will only work when I go back to original and recopy? Too time consuming this issue.

Asked by changeittillitbreaks 8 izinyanga ezidlule

Last reply by changeittillitbreaks 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

Password Export and Login

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me … (funda kabanzi)

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me the download screen to send them anywhere, running 107.0.1

Asked by Mark J Bush 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

tab deliminators

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to… (funda kabanzi)

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to add the "|" (pipe command) between the tabs so they have some sort of separation?

thanks

Asked by LT72884 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work… (funda kabanzi)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 1 unyaka odlule

Last reply by OdeonFF 1 unyaka odlule