Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

I can't delete a bookmark folder - the delete folder option is grayed out.

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookm… (funda kabanzi)

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookmarks folder, named "mobile bookmarks". It lists beneath "all bookmarks", alongside "other bookmarks", "bookmarks menu", and "bookmarks toolbar". I want to delete this "mobile bookmarks" folder, but the delete folder option is grayed out.

Asked by fridaymanyfeathers 10 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

Text in PDFs show random characters on v115, but appear normal on v114.

When opening some PDF's using 115, some or all of the text appears to be random characters. I downgraded to 114 and opened the same PDF, and the issue occurred in the sam… (funda kabanzi)

When opening some PDF's using 115, some or all of the text appears to be random characters. I downgraded to 114 and opened the same PDF, and the issue occurred in the same way. Can't upload the PDF itself using this form, but I've Attached a screenshot of a PDF and you'll see that some text is normal while other text is not.

Helpful details: - Issue does not occur when opening files in Chrome and Adobe. - On 115, disabling "allow pages to choose their own font" setting does fix the issue. However, this is not a permanent workaround for me, as I need other websites to display text normally (without Firefox overriding). - Downgrading to 114 also fixed the issue. This leads me to suspect that v115 has a bug, or some other issue that is causing this text problem to occur with PDFs. - The PDFs are created in Salesforce.com, but since the issue only occurs on v115, it's unlikely that Salesforce is the cause of any issues.

In my job, I open a lot of PDFs, and having them open in separate tabs on Firefox is a huge part of my workflow. Salesforce works so terribly with Chrome so I am crossing fingers that we can get Firefox working again. Any help is greatly appreciated!

Asked by C 9 izinyanga ezidlule

Last reply by george69 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

How to migrate from chrome on another computer to firefox on "this" computer

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff. I would like to use firefox on "this" pc for … (funda kabanzi)

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff.

I would like to use firefox on "this" pc for all my personal stuff, and keep using chome for my work stuff to keep everything totally separate.

What's the best way to import all my personal login stuff from chrome on another computer to mozilla on this computer? Thank you!

Asked by ian.saingarm 10 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

wont accept my phone number on this new account

I must have had an old account (that I never used) with a now NON EXISTENT email address - [edited] @peaceofmind-nm.com I nolonger have that email address nor access to … (funda kabanzi)

I must have had an old account (that I never used) with a now NON EXISTENT email address - [edited] @peaceofmind-nm.com

I nolonger have that email address nor access to it.

My new email address is [edited] @gmail.com and that is how I established my new AirBnB account but your settings will not let me add my phone number (added my husband's but that will not work) as it says it is already in use. Can you help me with this? Need to erase old account so I can properly set up new account with my phone number but can't respond from the peaceofmind email address!

Asked by secondarrowcoaching 9 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Accessing the "see original listing" on items that have sold on Ebay.

I sell on Ebay. I have always used Firefox to access the "SOLD" listings in Ebay like the item I'm going to sell. Recently when I look at the SOLD listings the "see ori… (funda kabanzi)

I sell on Ebay. I have always used Firefox to access the "SOLD" listings in Ebay like the item I'm going to sell. Recently when I look at the SOLD listings the "see original listing" option is not there. I need to access this information to decide what price I'm going to ask for my item! I talked with Ebay and they walked me though the issue. In order to determine if it was an Ebay problem or a Firefox problem I opened Chrome and did the same search. I was able with Chrome to "see original listing" so this is obviously a Firefox issue. Since I've been using this information for over 10 years, it must be a recent update that caused me to lose this function. i've used Firefox exclusively for all my browser use. I don't want to change to Chrome! Help!

Rachel

Asked by rachel38 10 izinyanga ezidlule

Last reply by zeroknight 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Some Websites don't function properly

I have some websites that don't work properly. For example: when I try to sign into Citrix to read a secure message, it won't open the page to do that. When I try to acce… (funda kabanzi)

I have some websites that don't work properly. For example: when I try to sign into Citrix to read a secure message, it won't open the page to do that. When I try to access client information via my Humana broker login, it won't open that. I can accomplish these things in IE explorer, so what is going on with Firefox? I can't figure it out.

Asked by traci0612 9 izinyanga ezidlule

Last reply by jimmy.wick90 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Can't hear audio on websites in Firefox, but can hear on other apps

Introduction This issue has been happening since the day before yesterday. As said in the title, I can't hear audio on any websites. This is a problem for me as I use ser… (funda kabanzi)

Introduction This issue has been happening since the day before yesterday. As said in the title, I can't hear audio on any websites. This is a problem for me as I use services like Google Meet very frequently. It's a real pain for the other people using the website as I can't hear them, so that means they have to use the chat to communicate with me. However, I can hear audio in other apps and sites work perfectly otherwise.

What have I done so far? I tried refreshing Firefox via the installer twice. Even then the issue was not fixed. Then I decided to delete the files and reinstall via the installer in hopes of the issue being fixed. Even then it was not fixed. I was almost going to post here when I decided to go into preferences and check. As it turned out, it was set to block audio but allow video for all websites. I changed it to allow video, and it was fixed (at least for yesterday.

If it was fixed yesterday, what happened today? I did not change any settings so far. I checked the configuration which says it does allow audio and video. I have provided some debug information as well as some pictures. I hope it helps you help me.

Asked by Marty McFly 9 izinyanga ezidlule

Last reply by jonzn4SUSE 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

How to pin extentions

After you "improved" the extensions, I can't find a way to pin my password manager to the toolbar. I use it ALOT so there is a huge inconvenience to have to click the ext… (funda kabanzi)

After you "improved" the extensions, I can't find a way to pin my password manager to the toolbar. I use it ALOT so there is a huge inconvenience to have to click the extension button to se it every time. Tell me how I can have it pinned. If this is not possible, I am quitting Firefox!

Asked by Unknown 10 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Bing Commonderes Firefox

I have set Firefox as my default homepage and browser, however whenever I do a search or try to go to a website, Firefox starts to load it and then the screen flickers fo… (funda kabanzi)

I have set Firefox as my default homepage and browser, however whenever I do a search or try to go to a website, Firefox starts to load it and then the screen flickers for a millisecond and then Bing takes over - Firefox no longer appears and the Bing logo is in the upper left hand corner. How do I stop Bing from taking over?

Asked by bmattmi11 10 izinyanga ezidlule

Last reply by James 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Translate in Firefox 115

Dear Support, I am using Firefox, version 115. According to an article I have just read, if a foreign language website is loaded, then Firefox 115 should give an icon … (funda kabanzi)

Dear Support,

I am using Firefox, version 115.

According to an article I have just read, if a foreign language website is loaded, then Firefox 115 should give an icon on the extreme-right of the toolbar. Clicking on this icon will translate the text into other languages.

However, I do not have that icon. Anyone know what is wrong here, please?

Marek

Asked by MAREK_WES 10 izinyanga ezidlule

Last reply by TyDraniu 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Not a FF issue, but happening on browser, anyway.

Win 11 FF 115.02 How can I permanently disable or remove the pop up that says, SIGN IN WITH GOOGLE? None of the solutions match the reality of what my choices are on my… (funda kabanzi)

Win 11 FF 115.02

How can I permanently disable or remove the pop up that says, SIGN IN WITH GOOGLE?

None of the solutions match the reality of what my choices are on my G accounts page. For instance: https://www.howtogeek.com/735152/how-to-turn-off-the-sign-in-with-google-prompt-on-websites/

Nothing I have tried can remove it. Does some ace here have a solution?

Thank you.

Asked by CiaoBella1 10 izinyanga ezidlule

Last reply by zeroknight 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Font too small

For some reason the font seems to have reduced in websites when using Firefox, including BBC and Whatsapp. Zoom is set at 100%, so this isn't the issue. As you can see fr… (funda kabanzi)

For some reason the font seems to have reduced in websites when using Firefox, including BBC and Whatsapp. Zoom is set at 100%, so this isn't the issue. As you can see from the attached example the text in the body of this page is very small. When I use other browsers it is fine.

Asked by craig-thomas4 9 izinyanga ezidlule

Last reply by zeroknight 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Picture-in-picture player umutes itself

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds… (funda kabanzi)

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds. Instead, I have to find the browser tab and mute it in YouTube's player. Would be nice to have a this resolved as the mute button on the PiP player is more convenient to use. Thanks, I appreciate this cool feature.

Screenshot is just to indicate the mute button I'm referring to - hard to capture the problematic behavior in a screenshot.

Asked by RyanB 10 izinyanga ezidlule

Last reply by kwresrch 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Can't get Outlook email to work. Works with other browsers. Get error message

UTC Date: 2023-07-21T01:39:12.498Z Client Id: 07FEF32CC5F747CBA9C5CC0CAE77D3AB Session Id: 1fcb7d41-1f70-49a0-9731-e7894e4c7437 Client Version: 20230714005.04 BootResult:… (funda kabanzi)

UTC Date: 2023-07-21T01:39:12.498Z Client Id: 07FEF32CC5F747CBA9C5CC0CAE77D3AB Session Id: 1fcb7d41-1f70-49a0-9731-e7894e4c7437 Client Version: 20230714005.04 BootResult: cdnError Failed resource: https://res.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js Back Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.MailBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 878690 failed. (error: https://res.cdn.office.net/owamail/20230714005.04/scripts/owa.878690.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 501697 failed. (error: https://res.cdn.office.net/owamail/20230714005.04/scripts/owa.MailBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: Error: Failed to load javascript. esrc: Script et: ClientError estack: onLoadFailed@https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.mailindex.js:2:16889 604191/importModule/this.promise</<@https://res-h3.public.cdn.office.net/owamail/20230714005.04/scripts/owa.mailindex.js:2:15654 </p>

Asked by text.c8 10 izinyanga ezidlule

Last reply by jonzn4SUSE 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Account disconnected - outdated email address

My husband and I recently changed ISP. My old provider does not forward emails, even as a chargeable service, once an account is switched over to a new ISP. The account… (funda kabanzi)

My husband and I recently changed ISP. My old provider does not forward emails, even as a chargeable service, once an account is switched over to a new ISP. The account dies without content forwarding.

Unfortunately, I forgot to change my email address with Firefox/Mozilla. Your system disconnected my account that used my old email address as part of my log-in. When I tried to get into the account to change my contact info, your system sent confirmation codes to the now inactive e-mail.

I have several Firefox add-ons and I had a basic Pocket account set up using my old Firefox address as its log-in.

How do I get everything set up to transfer to the new Firefox account I've just created to write this message? I do not wish to lose my Pocket data.

Surely, I'm not the only Firefox user who has had this issue!

FWIW, I use Firefox mostly on a Windows 11-powered laptop, but also have Firefox Mobile set up on my phone. The browser I've used to write this post is 115.0.2 (64-bit).

Thanks,

Asked by Noslenca 9 izinyanga ezidlule

Last reply by Terry 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox keeps restoring tabs after killing

When I kill Firefox (it is the fastest way to close it) it keeps restoring the previous session in full after a new start. The browser did it 5 times in a row. While I w… (funda kabanzi)

When I kill Firefox (it is the fastest way to close it) it keeps restoring the previous session in full after a new start. The browser did it 5 times in a row.

While I want to restore only the tabs of current importance.

Here are my configuration settings for restoring after crash.

Please let me know how i can get to Session Restore screen after the second killing.

Thank you!

Asked by DVS75 10 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Unable to open PDF pages

After last update, I am unable to open or print all of my PDF pages. You can see that they are all present, however they last page is missing every time. I am able to o… (funda kabanzi)

After last update, I am unable to open or print all of my PDF pages. You can see that they are all present, however they last page is missing every time. I am able to open them using a different browser. I have tried rebooting and clearing the cache, and saving the file, and Firefox still doesn't display the very last page. Please help!

Asked by eprovince 9 izinyanga ezidlule

Last reply by jonzn4SUSE 9 izinyanga ezidlule