Firefox says can't start another version is running

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. … (funda kabanzi)

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Asked by Dren608 4 izinyanga ezidlule

Last reply by cor-el 2 ezinsukwini ezidlule

Only display fully downloaded files in the download folder

Hello dear community, I have a program that continuously monitors the download folder under Windows 11 for a specific file and retrieves it. I download this file in Fire… (funda kabanzi)

Hello dear community,

I have a program that continuously monitors the download folder under Windows 11 for a specific file and retrieves it. I download this file in Firefox, but the said program gives an error.

I have noticed that when files are downloaded in FireFox, they already appear in the Downloads folder with the corresponding file extension with 0 bytes and these are then apparently swapped or merged with the .parts file.

The problem is that the mentioned program now tries to retrieve the unfinished file, which then leads to an error.

Does anyone know if it is possible to customize Firefox so that the file only appears in the download folder when the download is fully complete?

Many thanks for your help :D

Asked by Andrijan 3 ezinsukwini ezidlule

Last reply by jscher2000 - Support Volunteer 11 amahora adlule

  • Okugcinwe kunqolobane

Firefox Relay

I removed the Firefox Relay, however whenever I want to open my email its still there and I have to keep entering my email address manually, How do \i get rid of it? … (funda kabanzi)

I removed the Firefox Relay, however whenever I want to open my email its still there and I have to keep entering my email address manually, How do \i get rid of it?

Asked by claudehebert75 6 izinyanga ezidlule

Last reply by Terry 6 izinyanga ezidlule

Configure Thunderbird SMTP settings

I am assisting my friend Lindsay in aged care to enable him to continue to use Thunderbird for email. Currently TB will receive mail but unable to send. This is compli… (funda kabanzi)

I am assisting my friend Lindsay in aged care to enable him to continue to use Thunderbird for email. Currently TB will receive mail but unable to send.

This is complicated in that Lindsay is paying iPrimus.com.au a monthly fee to enable him to use an old email address xx@bluep.com. I can log in to the iPrimus web portal to send and receive xx@bluep.com emails, https://webmail.iprimus.com.au/?_task=mail&_mbox=INBOX.

I downloaded Thunderbird version 115.6.0 (64-bit) on my pc this morning and the Auto Set Up configured mail.bluep.com as the incoming (POP) and outgoing (SMTO) servers. Mail is coming in but not sending.

I changed the outgoing server to smtp.iprimus.com.au, default port 587 however messages still cannot be sent and Thunderbird shows that smtp settings must be reconfigured.

I spoke this morning to iPrimus Tech Support who advised the default smtp port should be 25, not 587. However I have found that resetting the smtp port to 25 does not enable emails to send.

Note that I have previously set the smtp port to 587 which enabled sending on non ISP connections. This ability would be required as Lindsay is using whatever Wi-Fi service is available in the facility.

iPrimus Tech Support have suggested I should contact Thunderbird (Mozilla) about this problem.

Can you advise Thunderbird server settings for this situation.

Thanks for you assistance. Regards, Peter M

Asked by peter_maddock 4 izinyanga ezidlule

Last reply by Toad-Hall 4 izinyanga ezidlule

Thunderbird lost all email accounts

I've had Thunderbird for a long time, but today, when I opened it, I got the set up page. Both email accounts (earthlink and gmail) were gone, along with all the saved e… (funda kabanzi)

I've had Thunderbird for a long time, but today, when I opened it, I got the set up page. Both email accounts (earthlink and gmail) were gone, along with all the saved email folders. Running Lenovo PC, Windows 10, latest release of Thunderbird (115.7.0, 64 bit).

Also, I can't send emails through earthlink, Just get the "sending message" window (that never goes away).

Asked by owzatagain 2 izinyanga ezidlule

Last reply by david 2 izinyanga ezidlule

Thunderbird 115.6.1 corrupting emails

I have been successfully using Thunderbird for many years. In the last year or so I have been noticing that occasionally one of my sent emails gets corrupted such that th… (funda kabanzi)

I have been successfully using Thunderbird for many years. In the last year or so I have been noticing that occasionally one of my sent emails gets corrupted such that the email body starts showing html text and the email subject header is changed to another email header that exists in the same folder but is unrelated to the email body. When I check the corrupted email from the Gmail web user interface, the email is not corrupted. I tried repairing the folder but to no avail.

I attach an example of a corrupted email below:


M7tGdJQYkZGPsoggrc0M6qR0--

From Content-Type: multipart/alternative; boundary="------------NlJPhaGMpTt1f7wbEHlOvxNE" Message-ID: <4bf83075-b571-4214-921b-09f4582e6e58@jesuit.org.mt> Date: Thu, 4 Jan 2024 10:25:56 +0100 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Subject: Re: Minutes of SCPC Meeting Content-Language: en-GB To: Charlotte Attard <charlotte.attard@staloysius.edu.mt> References: <AM9PR10MB487111674D307583B8DB6AD3D195A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM> <AM9PR10MB487106F96E9E404BDA477808D167A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM> From: Stephen Scerri <stephen.scerri@jesuit.org.mt> In-Reply-To: <AM9PR10MB487106F96E9E404BDA477808D167A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM>

This is a multi-part message in MIME format.


NlJPhaGMpTt1f7wbEHlOvxNE

Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit

Yes Charlotte - please proceed - sorry for delay

S

Asked by stephen.scerri 4 izinyanga ezidlule

Last reply by sfhowes 4 izinyanga ezidlule

Missing pages or parts of them

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all wor… (funda kabanzi)

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all work fine on safari. Any help greatly appreciated. Jim

Asked by jimpnm 2 ezinsukwini ezidlule

Last reply by cor-el 1 usuku oludlule

Email failure to send/receive

I notice this subject has been mentioned prior, but I cannot find a resolve. Been using Thunderbird for a long time without issues, but last week it stopped sending and r… (funda kabanzi)

I notice this subject has been mentioned prior, but I cannot find a resolve. Been using Thunderbird for a long time without issues, but last week it stopped sending and receiving emails through the Skymesh internet provider. Still sends & receives Hotmail/Gmail/Yahoo, but will not connect to any Skymesh accounts. Have reinstalled/updated, but no change. SMTP timeout and if I change settings I get the 10060 error. Could not even connect to their Webmail page either. If I turn VPN on, then I can access their Webmail page. Rang Skymesh, they poked around and said it was all this end and with Thunderbird. Seems an IP number change via VPN with Opera resolved the Webmail page access, but I cannot do that thru Thunderbird. Running Win 7. Anyone ??

Asked by grunt1 4 ezinsukwini ezidlule

Dark Mode: Message pane has white background, but compose has dark grey

When running Thunderbird in Dark Mode, the message pane (that shows the message when you select it from your inbox) still has a white background. This makes perfect sense… (funda kabanzi)

When running Thunderbird in Dark Mode, the message pane (that shows the message when you select it from your inbox) still has a white background. This makes perfect sense, because a dark background can easily mess up HTML mails.

Which I know because the compose / reply window does have a dark background, making it all but impossible to read what you're replying to if it was a HTML mail.

I would like to set the view and reply window to use the same background. Can this be achieved or is this a bug?

Asked by junk_junk 4 izinyanga ezidlule

Last reply by Ben Bonacci 4 izinyanga ezidlule

multiple issues with PiP on Ubuntu

For some time now, I've been experiencing the following issues with PiP: The floating window opens in a random (and annoying) place and does not place itself automati… (funda kabanzi)

For some time now, I've been experiencing the following issues with PiP:

  • The floating window opens in a random (and annoying) place and does not place itself automatically on the lower right corner as it used to (where I always move it, so it has no memory as it used to)
  • It's impossible to keep the "always on top" mode on by default, and I have to do it every single time
  • When I toggle windows, the PiP window is always the next one, even when it was not the one I switched from, and I have to always toggle twice for switching between two windows when I have a 3rd PiP window
  • When I change language using the keyboard shortcut, it changes the language on the PiP window, and I have to use the language icon bar. Then, the PiP window becomes activated, and I have to toggle back to the window I was working on before (on which I wanted to change language). I have the "separate languages for separate windows" option activated.

It's been some months now, and all those things were working before an update but never came back...

Does anyone know if there's a way of fixing these issues? I've tried things I found online but nothing seems to work.

Many thanks

Asked by gtpeonta 1 isonto elidlule

firefox will not close

I have been getting a message that says firefox has something running and cannot shut down. I went into task manager and 'shut down' firefox, but the message keeps on co… (funda kabanzi)

I have been getting a message that says firefox has something running and cannot shut down. I went into task manager and 'shut down' firefox, but the message keeps on coming. I then thought that I would uninstall it and then reinstall, but it tells me that it cannot uninstall because it is running, -"Firefox is already running but is not responding. The old Firefox process must be closed to open a new window." When I click on ' Close Firefox' nothing happens. when I click on 'Cancel' the message disappears, but will reappear. Then in desperation, I went into program files and deleted the Fifefox folders but it wouldn't reinstall. There is obviously somewhere a file/file which is screwing me up, does anyone know what this it?

Asked by R.A.Lewis 1 isonto elidlule

Last reply by cor-el 5 ezinsukwini ezidlule

Font size/formatting bug/issue only when replying to one specific recipient

After the last couple of Thunderbird updates, I have been experiencing a really frustrating issue that I can't seem to resolve. Only when I receive emails from one speci… (funda kabanzi)

After the last couple of Thunderbird updates, I have been experiencing a really frustrating issue that I can't seem to resolve.

Only when I receive emails from one specific recipient and I go to reply to them, the font size is suddenly really large, and the spacing between new lines is huge.

Even if I set the font options to the same as if I was replying to a different recipient or creating a new message, it still appears really large.

What's worse is even if I make all these adjustments and get the font size and formatting looking okay, the actual sent message is even more out of whack and has all these spacing problems.

Does anyone know what might be going on? No other mail client I use experiences this issue whatsoever, and this issue is only occuring with this recipient.

Asked by Kyle 5 izinyanga ezidlule

Last reply by RatzeFuml 6 ezinsukwini ezidlule

Thunderbird Receives Messages on COX but CAN NOT Send them

bold text All of a sudden today Saturday the 11th Thunderbird stopped sending email on COX but it can receive them. It was working fine then all of a sudden the sending … (funda kabanzi)

bold text All of a sudden today Saturday the 11th Thunderbird stopped sending email on COX but it can receive them. It was working fine then all of a sudden the sending of email stopped. At first I thought that is was Cox being down again, (I've had connection problems this week). But while I was trying to figure it out I received a number of emails. I tried sending a test email to myself usually they go right away but it did not go.

I called Cox. They tech connected to my computer, made some checks, (updated Thunderbird) and after about 20 minutes it started to send messages. 10 minutes later it stopped working AGAIN. This started a four hour telephone marathon with just about every level of service that Cox has. I ended up with Complete Care and while I was on the phone with him and he was connected to my computer the service tech from Cox who was here to check my signal and modem showed up. He tried to look at the problem and could not figure it out. Note I can send and receive mail from the COX email website but and only receive email in Thunderbird.

Cox tells me it is a Mozilla or Thunderbird problem I'm telling them it is not that it is a Cox problem because the server is SENDING me email to Thunderbird but the Cox INCOMING mail server it not connecting to Thunderbird to receive emails. They claim that because I can send and receive on the web page but can not send with Thunderbird. I'm telling them it is a Cox problem.

Anyone else have this issue? Anyone have a solution? I'm shutdown here with over a 25 year history of emails sitting in Thunderbird.

Al

Asked by Al6286 6 ezinsukwini ezidlule

Last reply by Matt 5 ezinsukwini ezidlule

my computer updated and i lost firefox

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there… (funda kabanzi)

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there a way for me to find all that was erased?

Asked by liz1611 5 ezinsukwini ezidlule

Last reply by cor-el 5 ezinsukwini ezidlule

can't send emails

I can receive emails but cannot send. The error message I get when sending emails. This began as of the most recent Thunderbird update: Sending of the message failed. A… (funda kabanzi)

I can receive emails but cannot send. The error message I get when sending emails. This began as of the most recent Thunderbird update:

Sending of the message failed. An error occurred while sending mail. The mail server responded: <mjndoug22@me.com>... Relaying denied. IP name possibly forged [70.109.132.97]. Please check the message recipient "mjndoug22@me.com" and try again.

I tried to attach/imbed a screenshot of my SMTP server settings but your Browse button below won't allow the paste.

Asked by mjndoug22 1 isonto elidlule

Last reply by Bogomil Shopov - Бого 1 isonto elidlule

sign in

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I… (funda kabanzi)

I am using a Android device, I am finding sync issues in login to my browser, a computer screen is active on my device may be through wch a shared browser is connected. I am not sharing my connection with any one nor I have a computer system for my internet access. While signing in its showing a authorisation error. My internet connection is totally private and confidential & personal wch I am the only user. Why is that I am finding authorisation error and who is the one who authorises me...?? I don't have any authoriser for my acount or browser

Asked by KRISHNANANDA PRABHU 1 isonto elidlule

Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about

Hello, Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about. It happened when I was acce… (funda kabanzi)

Hello, Firefox randomly downloaded a file, with seemingly randomly name, that is 0 bytes and in download manager the source is moz-safe-about. It happened when I was accessing a popular wiki site. I opened the file in notepad, it was empty. I put it on virus total and came back negative, as it is an empty file. I've curbed through the support tickets here, using the keyphrase 'moz-safe-about'. I understand this was/is quite a common problem, but it still makes me quite worried and left a sour taste in my mouth, as I haven't understood any of the explanations. I have enabled firefox to ask me whenever it wants to save something (I have no idea why this isnt the default state). Happened on a somewhat fresh, updated win 11 installation. I'm also attaching more information here with a picture. Long story short: should I be worried? Am I overreacting and this is just some sort of a bug that occurred while getting a sites data? Thank you for your time.

Asked by grindart3 1 inyanga edlule

Last reply by coffeelover101011 1 isonto elidlule

after updating newest version of Firefox the option to restore previous windows opened does not work

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reop… (funda kabanzi)

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reopen the browser so that all the tabs that I had opened before closing my browser return as if I never left?I went into my setting and have the "open previous tabs" is checked. I even restarted my browser but nothing simple seems to work. Thanks in advance

Asked by Jane Boyle 2 emasontweni adlule

Last reply by jscher2000 - Support Volunteer 2 emasontweni adlule

Disabling update nag screen

I've got a really old MacBook Pro that's still running 10.13, and Firefox has started displaying a nag screen telling me that this version is no longer supported, and to … (funda kabanzi)

I've got a really old MacBook Pro that's still running 10.13, and Firefox has started displaying a nag screen telling me that this version is no longer supported, and to install a newer version of MacOS.

Is there something in the advanced settings that will stop it nagging me? I now know it's not going to get any more updates, there's no need to keep telling me every 20 minutes...

(Note to the devs: a "don't remind me again" checkbox would be nice for things like this!)

Asked by julian.templeman 2 emasontweni adlule

Last reply by James 2 emasontweni adlule

Disable Automatic Updates In Firefox Version 125.0

For System Administrative reasons, I want to disable automatic Firefox updates. Firefox can ask me if I want to install an update, but I get to choose whether or not to … (funda kabanzi)

For System Administrative reasons, I want to disable automatic Firefox updates. Firefox can ask me if I want to install an update, but I get to choose whether or not to update.

Asked by jhughey 1 isonto elidlule

Last reply by Agent virtuel 1 isonto elidlule