Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

after using reset, i can't go to internet. box comes up "unhandled exception could not find file - c:\docum.....\mozi...\fire..prof\..3bn5nbjy. def.. It's in ol

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

bobjfox
bobjfox
more options

there was 2 options at the bottom of the box. one was to "continue" without fixing the exception, which I took. I don't remember option 2. I think I found the missing file under Desk Top icon "Old Firefox Data". The name of the file is - c:\documents and settings\bob\application data\mozilla\ firefox\profiles\3bn5nbjy.default\prefs.js

When I log on the Firefox home page comes up, I go to browser and click on AOL and the little grey rotating circle (counter clockwise) keeps going forever. never turns green. 

 Hope this helps,
  Bob J
there was 2 options at the bottom of the box. one was to "continue" without fixing the exception, which I took. I don't remember option 2. I think I found the missing file under Desk Top icon "Old Firefox Data". The name of the file is - c:\documents and settings\bob\application data\mozilla\ firefox\profiles\3bn5nbjy.default\prefs.js When I log on the Firefox home page comes up, I go to browser and click on AOL and the little grey rotating circle (counter clockwise) keeps going forever. never turns green. Hope this helps, Bob J

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that Firefox has been reset and a new profile got created and something went wrong with finishing the process.

When Firefox is reset then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported and the current profile folder will be moved to the desktop to an "Old Firefox Data" folder. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover more data from the old profile, but be cautious not to copy corrupted files to avoid carrying over the problem