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Not given the option to bypass untrusted connection warning

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  • 4 zinale nkinga
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  • Igcine ukuphendulwa ngu cor-el

cjm5275
cjm5275
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When using Firefox on my company laptop for work, i get the untrusted connection error message when trying to enter many of the internal services such as the HR portal, Travel&Expense Report app, etc. Normally, I would just click 'I understand these risks' and add an exception, as I have done before and as your published help article suggests. However, for these sites the 'I understand these risks' option does not even appear and so I have no way to bypass this error message and access necessary sites for my job. Is there an alternative way to bypass this, or a way to temporarily turn off the service entirely so I am not stopped by the warning? What can I do to resolve this issue?

Thank you

When using Firefox on my company laptop for work, i get the untrusted connection error message when trying to enter many of the internal services such as the HR portal, Travel&Expense Report app, etc. Normally, I would just click 'I understand these risks' and add an exception, as I have done before and as your published help article suggests. However, for these sites the 'I understand these risks' option does not even appear and so I have no way to bypass this error message and access necessary sites for my job. Is there an alternative way to bypass this, or a way to temporarily turn off the service entirely so I am not stopped by the warning? What can I do to resolve this issue? Thank you

Okulungisiwe ngu cjm5275

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Usually if that section of the page is missing, it indicates that the error is in a framed page. Since the URL of the framed page is not visible on the address bar, you need to take an extra step. Right-click the error page and open it in a new tab (This Frame > Open in a New Tab). When the page is not framed, you should be able to see the true source of the page and decide whether to add an exception. After that, you can close that extra tab and reload the page in its original context to proceed.

Success?

Edit: sorry, important addition:

right-click > This Frame > Open in a New Tab

Okulungisiwe ngu jscher2000 - Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

Check out why the site is untrusted and click "Technical Details to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.