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Application error

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I get this error message after closing firefox how do i get rid of it?

nsappshell:event window:firefox.exe - application error

The instruction at "0x05171433" referenced memory at "0x00000010". The memory could not be "read". Click ok to terminate the program

Application Basics


Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:27.0) Gecko/20100101 Firefox/27.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: AutoPager Version: 0.8.0.10 Enabled: true ID: autopager@mozilla.org

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Important Modified Preferences


accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392565072 places.history.expiration.transient_current_max_pages: 90551 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391975420

Graphics


Adapter Description: RADEON X800 PRO/GTO Adapter Drivers: ati2dvag Adapter RAM: Unknown Device ID: 0x4a49 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 2-10-2010 Driver Version: 8.593.100.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC

NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

I get this error message after closing firefox how do i get rid of it? nsappshell:event window:firefox.exe - application error The instruction at "0x05171433" referenced memory at "0x00000010". The memory could not be "read". Click ok to terminate the program Application Basics ------------------ Name: Firefox Version: 27.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:27.0) Gecko/20100101 Firefox/27.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: AutoPager Version: 0.8.0.10 Enabled: true ID: autopager@mozilla.org Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20140212131424 browser.startup.homepage_override.mstone: 27.0.1 browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 27.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392565072 places.history.expiration.transient_current_max_pages: 90551 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1391975420 Graphics -------- Adapter Description: RADEON X800 PRO/GTO Adapter Drivers: ati2dvag Adapter RAM: Unknown Device ID: 0x4a49 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 2-10-2010 Driver Version: 8.593.100.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSMIME Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSSSL Expected minimum version: 3.15.4 Basic ECC Version in use: 3.15.4 Basic ECC NSSUTIL Expected minimum version: 3.15.4 Version in use: 3.15.4

All Replies (2)

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Similar problem after upgrading to ff27 on an XP-SP3 machine, also happens in ff safe mode. Mine said inst. at 0x0095db01, add. 0x4 (not x10). This was consistently driving me nuts. No problems with ff27 on a W7 laptop. After a lot of searching, and firing up IE8 on the XP ( I never use it), I discovered an old and disabled search qu toolbar installation which didn't show in firefox. After uninstalling this piece of rubbish, the shutdown problem on ff27 and 27.01 went away. My own fault for not doing a proper job on the awful searchqu. I did notice a lot of firefox references during the (extensive !) searchqu uninstall.

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You have the system requirements: https://www.mozilla.org/en-US/firefox.../system-requirements/ so looking in your troubleshooting information, the graphics driver is not updated. Please try to update them with these instructions Upgrade your graphics drivers to use hardware acceleration and WebGL

To enlighten on the errors: