Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I follow the update instructions my firefox does not update, I have clicked on the update button and the browser just closes

  • 1 baphendule
  • 2 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu philipp

mccormick.lee
mccormick.lee
more options

When I click on Help / About / Apply update it does not appear that anything happens / changes with my browser. 

 Application Basics

       Name
       Firefox

       Version
       6.0.2

       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

       Profile Directory

         Open Containing Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Skype Click to Call
       5.8.0.8855
       true
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

       Youtube Music Player
       4.11.0.30
       true
       beamgeraet@web.de

       Java Console
       6.0.32
       false
       {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}

 Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.places.smartBookmarksVersion
       2

       browser.startup.homepage_override.buildID
       20110902133214

       browser.startup.homepage_override.mstone
       rv:6.0.2

       extensions.lastAppVersion
       6.0.2

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1384358025

       places.history.expiration.transient_current_max_pages
       120635

       privacy.donottrackheader.enabled
       true

       privacy.sanitize.migrateFx3Prefs
       true

       security.warn_viewing_mixed
       false

 Graphics

       Adapter Description
       AMD M880G with ATI Mobility Radeon HD 4250

       Vendor ID
       1002

       Device ID
       9712

       Adapter RAM
       256

       Adapter Drivers
       aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64

       Driver Version
       8.822.4.0

       Driver Date
       2-28-2011

       Direct2D Enabled
       true

       DirectWrite Enabled
       true (6.2.9200.16571)

       ClearType Parameters
       ClearType parameters not found

       WebGL Renderer
       Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)

       GPU Accelerated Windows
       1/1 Direct3D 10
When I click on Help / About / Apply update it does not appear that anything happens / changes with my browser. Application Basics Name Firefox Version 6.0.2 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Skype Click to Call 5.8.0.8855 true {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Youtube Music Player 4.11.0.30 true beamgeraet@web.de Java Console 6.0.32 false {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20110902133214 browser.startup.homepage_override.mstone rv:6.0.2 extensions.lastAppVersion 6.0.2 network.cookie.prefsMigrated true places.database.lastMaintenance 1384358025 places.history.expiration.transient_current_max_pages 120635 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false Graphics Adapter Description AMD M880G with ATI Mobility Radeon HD 4250 Vendor ID 1002 Device ID 9712 Adapter RAM 256 Adapter Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version 8.822.4.0 Driver Date 2-28-2011 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 1/1 Direct3D 10

Isisombululo esikhethiwe

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Isisombululo Esikhethiwe

hello mccormick.lee, please try downloading the full setup file for the current firefox version from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.