Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After updating (no response from Firefox) all my bookmarks are gone

  • 1 baphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu kobe

lrebai
lrebai
more options

I kept getting a "Firefox does not respond" message and couldn't open Firefox. I went to the help page and the said to click on the update. I then could open Firefox, but all of my bookmarks had disappeared. That was yesterday. I'm now back to "Firefox does not respond". What is happening and how can I solve the connection problem AND restore my bookmarks? Really frustrating.

I kept getting a "Firefox does not respond" message and couldn't open Firefox. I went to the help page and the said to click on the update. I then could open Firefox, but all of my bookmarks had disappeared. That was yesterday. I'm now back to "Firefox does not respond". What is happening and how can I solve the connection problem AND restore my bookmarks? Really frustrating.

Isisombululo esikhethiwe

Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Click the Firefox button to open the menu and click on Bookmarks.
    • Click the Bookmarks menu and click on Show All Bookmarks.
  2. At the top of the Library window, click the "Import and Backup" menu and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

If that is not working... try to troubleshoot the places.sqlite file.

Did this fix your problems? Please report back to us!

Thank you.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

kobe
kobe
more options

Isisombululo Esikhethiwe

Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Click the Firefox button to open the menu and click on Bookmarks.
    • Click the Bookmarks menu and click on Show All Bookmarks.
  2. At the top of the Library window, click the "Import and Backup" menu and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

If that is not working... try to troubleshoot the places.sqlite file.

Did this fix your problems? Please report back to us!

Thank you.

Okulungisiwe ngu kobe