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Have started seeing diamonds with question marks on FireFox (and Chrome); changed encoding, made no difference.

Kuphostiwe

Both FireFox and Google Chrome (but not Internet Explorer) have been showing black diamonds with question marks in them for some time. It's not an encoding issue, as changing character encoding doesn't work. I don't know what caused it, as it all of a sudden started out of the blue. My network.http. in about:config are all default. I've tried scanning for malware, including in safe mode with the internet disconnected. Nothing has made a difference. Please help me, as this problem is incredibly hard to Google and I have no idea what to do.

Both FireFox and Google Chrome (but not Internet Explorer) have been showing black diamonds with question marks in them for some time. It's not an encoding issue, as changing character encoding doesn't work. I don't know what caused it, as it all of a sudden started out of the blue. My network.http. in about:config are all default. I've tried scanning for malware, including in safe mode with the internet disconnected. Nothing has made a difference. Please help me, as this problem is incredibly hard to Google and I have no idea what to do.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • 5.1.20125.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Shockwave Flash 11.2 r202
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • iTunes Detector Plug-in
  • Unity Player 2.6.1f3
  • Motive Plugin for Mozilla Browsers
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

Eminye Imininingwane

jscher2000
  • Top 10 Contributor
8704 izisombululo 71129 izimpendulo
Kuphostiwe

Hi kadona, okay, so how far can you get with the various menus: can you get down to View > Character Encoding > Western... or is it grayed out somewhere along the way? Do other menus work normally?

Hi kadona, okay, so how far can you get with the various menus: can you get down to View > Character Encoding > Western... or is it grayed out somewhere along the way? Do other menus work normally?
kadona 0 izisombululo 25 izimpendulo
Kuphostiwe

Other menus seem to work fine as you will see from all the above times I have followed the links given. And as I said 'Character encoding' is greyed out. It doesn't open at all...so I do not see 'Western'.

Other menus seem to work fine as you will see from all the above times I have followed the links given. And as I said 'Character encoding' is greyed out. It doesn't open at all...so I do not see 'Western'.
jscher2000
  • Top 10 Contributor
8704 izisombululo 71129 izimpendulo
Kuphostiwe

Hi kadona, I can't think of a good reason for Character Encoding to be grayed out on a web page. (It will be grayed out when viewing an image, since images do not have any character encoding.)

Since you already used the Reset feature to bypass most old settings, you could try the following:

  • Manually disable all plugins except Shockwave Flash and all extensions, using the Add-ons page (Ctrl+Shift+a to open), then restart Firefox and test again
  • Refresh Firefox's program files with a "clean reinstall"

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org/en-US/firefox/all/ (choose the desired language) and save the setup file to your desktop or other handy location.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Rename the Firefox program folder (you could delete it, but this way if you want to scrounge any files from it, such as an obscure extension installed in a shared folder, you still have it handy):

    C:\Program Files (x86)\Mozilla Firefox

    For example, to:

    C:\Program Files (x86)\Bad Mozilla Firefox

  4. Now, go ahead and reinstall Firefox:
    • Double-click the downloaded installation file and go through the steps of the installation wizard.
    • Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Hi kadona, I can't think of a good reason for Character Encoding to be grayed out on a web page. (It will be grayed out when viewing an image, since images do not have any character encoding.) Since you already used the Reset feature to bypass most old settings, you could try the following: * Manually disable all plugins except Shockwave Flash and all extensions, using the Add-ons page (Ctrl+Shift+a to open), then restart Firefox and test again * Refresh Firefox's program files with a "clean reinstall" '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org/en-US/firefox/all/ (choose the desired language) and save the setup file to your desktop or other handy location. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Rename the Firefox program folder (you could delete it, but this way if you want to scrounge any files from it, such as an obscure extension installed in a shared folder, you still have it handy):<br><br>C:\Program Files (x86)\'''Mozilla Firefox'''<br><br>For example, to:<br><br>C:\Program Files (x86)\'''Bad Mozilla Firefox'''<br><br> #Now, go ahead and reinstall Firefox: #*Double-click the downloaded installation file and go through the steps of the installation wizard. #*Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
cor-el
  • Top 10 Contributor
  • Moderator
17482 izisombululo 158006 izimpendulo
Kuphostiwe

Is this happening with a PDF file?

A normal URL would have the Character Encoding enabled, so that would suggest that you have a special page (document) open that doesn't support encoding.

Is this happening with a PDF file? A normal URL would have the Character Encoding enabled, so that would suggest that you have a special page (document) open that doesn't support encoding.