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Firefox 20.0.1 Crashes when minimized

Kuphostiwe

It has nothing to do with clicking the minimized "-", I simply Alt-Tab to another software program, and within a minute or a few, FireFox has terminated the process.

I saw someone had the same problem a while back:

[Firefox keeps crashing when minimized] "https://support.mozilla.org/en-US/questions/931824"

it bothered me to see the thread closed, with no answer.

This problem is there in a consistent way, day after day (boot after boot). Other than this everything seems to be fine!

Tx in advance, Ed

It has nothing to do with clicking the minimized "-", I simply Alt-Tab to another software program, and within a minute or a few, FireFox has terminated the process. I saw someone had the same problem a while back: [Firefox keeps crashing when minimized] "https://support.mozilla.org/en-US/questions/931824" it bothered me to see the thread closed, with no answer. This problem is there in a consistent way, day after day (boot after boot). Other than this everything seems to be fine! Tx in advance, Ed

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Amazon MP3 Downloader Plugin 1.0.17
  • Yahoo Application State Plugin version 1.0.0.7
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Isisebenziso

  • Firefox 20.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • I-URL Yokweseka: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Izandiso

  • Anti-Banner 13.0.1.4307 (anti_banner@kaspersky.com)
  • Download Accelerator Plus Integration 9.2.0.5 ({F17C1572-C9EC-4e5c-A542-D05CBB5C5A08})
  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Firebug 1.11.3 (firebug@software.joehewitt.com)
  • Form History Control 1.3.0.6 (formhistory@yahoo.com)
  • RoboForm Toolbar for Firefox 7.8.4.7 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Content Blocker 13.0.1.4307 (content_blocker@kaspersky.com) (Akusebenzi)
  • HTTPS Finder 0.85 ({6bdc61ae-7b80-44a3-9476-e1d121ec2238}) (Akusebenzi)
  • HTTPS-Everywhere 3.2 (https-everywhere@eff.org) (Akusebenzi)
  • Kaspersky URL Advisor 13.0.1.4307 (url_advisor@kaspersky.com) (Akusebenzi)
  • Low Quality Flash 0.2 (low_quality_flash@pie2k.com) (Akusebenzi)
  • Safe Money 13.0.1.4307 (online_banking@kaspersky.com) (Akusebenzi)
  • Todoist 3.2 (support@todoist.com) (Akusebenzi)
  • Virtual Keyboard 13.0.1.4307 (virtual_keyboard@kaspersky.com) (Akusebenzi)
  • Wondershare Video Converter Ultimate 6.0.0 ({8D150B8F-EFE8-45a3-A4A3-053020F48FAC}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Mobile Intel(R) 945GM Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 11-28-2005
  • driverDate2:
  • driverVersion: 6.14.10.4436
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.startup.homepage_override_url: http:\\google.com
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • browser.urlbar.autocomplete.enabled: False
  • browser.urlbar.formatting.enabled: False
  • browser.urlbar.trimURLs: False
  • dom.disable_open_during_load: False
  • dom.disable_window_flip: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1368796247
  • places.history.expiration.transient_current_max_pages: 26581
  • places.history.expiration.transient_optimal_database_size: 42529586
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

Impendulo Ewusizo

hello ed, please have a look if there are any crash reports generated - this would give us a better understanding what may be triggering those crashes. therefore please enter about:crashes into the location bar and see if there are recent entries listed there... if so copy the latest few report ids from there & paste them here into a forum reply.

hello ed, please have a look if there are any crash reports generated - this would give us a better understanding what may be triggering those crashes. therefore please enter '''about:crashes''' into the location bar and see if there are recent entries listed there... if so copy the latest few report ids from there & paste them here into a forum reply.
cor-el
  • Top 10 Contributor
  • Moderator
17538 izisombululo 158577 izimpendulo
Kuphostiwe

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:


See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- See also: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes

Umnikazi wombuzo

Submitted Crash Reports



    Ok here they are, they are old. They are though the latest.

In my options, I have enabled the Crash Reporter. I don't know why I never see a crash report dialog anymore.

These old reports may be unrelated to the current problem (suspect they are).

I am definitely mind-blown at your fast get-back !


   a34b5dac-399d-4044-999e-64d4e36e56b511/12/201211:23 AM5c57285b-6e09-4f4e-8bc9-dd68a8e6f8f69/13/20129:18 PM
Submitted Crash Reports Ok here they are, they are old. They are though the latest. In my options, I have enabled the Crash Reporter. I don't know why I never see a crash report dialog anymore. These old reports may be unrelated to the current problem (suspect they are). I am definitely mind-blown at your fast get-back ! a34b5dac-399d-4044-999e-64d4e36e56b511/12/201211:23 AM5c57285b-6e09-4f4e-8bc9-dd68a8e6f8f69/13/20129:18 PM
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

ok, yes those reports date back quite a while...

another thing you could test is if you can replicate those crashes when you launch firefox in safe mode once: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

it would also be helpful if you could open up the processes tab in the windows task manager (ctrl+alt+esc) and see if anything obvious is going on when the crash is happening, like the firefox.exe task is consuming lots of cpu power or memory-resources...

ok, yes those reports date back quite a while... another thing you could test is if you can replicate those crashes when you launch firefox in safe mode once: [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] it would also be helpful if you could open up the processes tab in the windows task manager (ctrl+alt+esc) and see if anything obvious is going on when the crash is happening, like the firefox.exe task is consuming lots of cpu power or memory-resources...

Umnikazi wombuzo

Will play with safe mode over next few days.

Is it possible for firefox to terminate, without the crash reporter (enabled) dialog coming up?

I would like to see it working !

Another thing: .... is that I cannot restore the session, when it does go down. If it did restore, it would be to a previous session, which is an issue I had never seen before.

Also I will try to reset FireFox in a day or so after I play with safe mode.

Unless you have some immediate extra advice, I need a day anyway to try this.... and will get back immed.

Should this become resolved, I will of course mark the thread solved.

Thanks so much guys.

Will play with safe mode over next few days. Is it possible for firefox to terminate, without the crash reporter (enabled) dialog coming up? I would like to see it working ! Another thing: .... is that I cannot restore the session, when it does go down. If it did restore, it would be to a previous session, which is an issue I had never seen before. Also I will try to reset FireFox in a day or so after I play with safe mode. Unless you have some immediate extra advice, I need a day anyway to try this.... and will get back immed. Should this become resolved, I will of course mark the thread solved. Thanks so much guys.
cor-el
  • Top 10 Contributor
  • Moderator
17538 izisombululo 158577 izimpendulo
Kuphostiwe

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
mdwood 0 izisombululo 1 izimpendulo
Kuphostiwe

This happens to me when I minimize to access a Desktop Control Panel Sound shortcut to switch between my speakers and headphones. Used to have to kill the firefox process to fix, a minor annoyance but now Shockwave shows a dialog when it happens and I can kill it and FF recovers.

This happens to me when I minimize to access a Desktop Control Panel Sound shortcut to switch between my speakers and headphones. Used to have to kill the firefox process to fix, a minor annoyance but now Shockwave shows a dialog when it happens and I can kill it and FF recovers.
samir.alaskarov 0 izisombululo 1 izimpendulo
Kuphostiwe

This seems to work for me:

Disable crash protection in firefox:
- open firefox
- about:config
- set dom.ipc.plugins.timeoutSecs to -1
- set dom.ipc.plugins.enabled to false

Here's the link to the source of this info:
www.sandboxie.com/phpbb/viewtopic.php?p=92181&sid=14bdc62e3dedb382317b059a8122a801

I didn't need to change the second setting though. And I should note that it disables plugin container, so it's not advisable to use that if you don't have to, because having only flash plugin crash is better than firefox crashing altogether which is what will happen should flash hang or crash again with plugin container disabled.

This seems to work for me: Disable crash protection in firefox:<br /> - open firefox<br /> - about:config<br /> - set dom.ipc.plugins.timeoutSecs to -1<br /> - set dom.ipc.plugins.enabled to false Here's the link to the source of this info:<br /> www.sandboxie.com/phpbb/viewtopic.php?p=92181&sid=14bdc62e3dedb382317b059a8122a801 I didn't need to change the second setting though. And I should note that it disables plugin container, so it's not advisable to use that if you don't have to, because having only flash plugin crash is better than firefox crashing altogether which is what will happen should flash hang or crash again with plugin container disabled.

Okulungisiwe ngu cor-el