How do I keep Firefox from becoming the default browser?
We have a call center where support agents can respond to customer chat inquiries. A requirement for the agent chat software is that it use Internet Explorer, and that Internet Explorer be set as the default browser for when new chat inquiries arrive and launch the browser. We also keep Firefox installed because another one of the support programs that they run is Firefox-only, but does not require default.
The problem is that the agents sit down at different workstations every day, and have different profiles that are created each time they log into a new PC. Firefox inevitably tries to take over as the default browser, and then the agents can not answer chat support requests when they launch. We have tried pushing out group policies to the Windows PCs to make them force IE as the default, but Firefox does not seem to take these into account.
Is there a way to deploy Firefox so that it won't ever prompt the user to set it as default browser?
Okulungisiwe ngu ZachXoom
All Replies (3)
Firefox (Orange Firefox) > Preferences > Preferences > Advanced > General > System Default
uncheck
[ ]Always check to see if firefox is the default browser on startup
The above preference corresponds to an entry in prefs.js, or could be deployed by adding it to a file named user.js. But if every single day Firefox is starting up in a new profile, you may need to push settings into the install directory (typically under Programs). I've never done that myself, but this article might help:
Is there also a new profiles.ini file created as the result of this?
lockPref('browser.shell.checkDefaultBrowser", false);