Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 19.0 Crashing in Windows 8

  • 2 uphendule
  • 8 zinale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu Cassiopeia

Cassiopeia
Cassiopeia
more options

I recently got a new computer with Windows 8. One of the first things I did was download Firefox. However, Firefox has been crashing frequently. Sometimes it will crash several times in a row, either upon starting the browser or after a very short amount of surfing. Other times it will allow me to surf for a while without a problem.

I have read through some of the other similar topics. I have disabled hardware acceleration and removed extensions. I tried installing an earlier version of Firefox (16.1) and the problem persisted.

Here are my most recent crash reports: 

bp-00f60c4d-abe1-4771-b2df-821372130222 2/22/2013 9:23 AM
bp-fd27a710-3492-43d9-ad29-dd1ff2130222 2/21/2013 9:56 PM
bp-7fd989a8-521b-41b4-a00f-437292130222 2/21/2013 9:52 PM
bp-8a1b93e4-be5d-403d-8866-27e032130222 2/21/2013 9:50 PM
bp-3f1fdbd9-b8c5-4c21-a35d-c1f3a2130222 2/21/2013 9:18 PM
bp-27ad846e-4453-4a2f-b88c-ba4ca2130222 2/21/2013 9:15 PM
bp-235e3529-a2fb-4c87-ad52-3ec242130221 2/21/2013 4:33 PM
bp-d08d4750-2964-4265-9d1a-0be7c2130221 2/21/2013 4:28 PM
bp-07945789-0244-4e69-b792-ab5b82130221 2/21/2013 4:28 PM
bp-39f81345-ae86-4307-9b97-eceb52130221 2/21/2013 4:27 PM
bp-cce641ab-2a30-4594-867b-1bdae2130221 2/21/2013 4:00 PM
bp-dee6e61f-da26-4973-b56e-727632130221 2/21/2013 2:18 PM
bp-43a0ee92-2887-4aec-a875-3733d2130221 2/21/2013 1:29 PM
bp-b99e3fe6-9053-4579-a7cc-567462130221

I don't really want to change browsers, so any help would be appreciated.

I recently got a new computer with Windows 8. One of the first things I did was download Firefox. However, Firefox has been crashing frequently. Sometimes it will crash several times in a row, either upon starting the browser or after a very short amount of surfing. Other times it will allow me to surf for a while without a problem. I have read through some of the other similar topics. I have disabled hardware acceleration and removed extensions. I tried installing an earlier version of Firefox (16.1) and the problem persisted. Here are my most recent crash reports: <pre><nowiki> bp-00f60c4d-abe1-4771-b2df-821372130222 2/22/2013 9:23 AM bp-fd27a710-3492-43d9-ad29-dd1ff2130222 2/21/2013 9:56 PM bp-7fd989a8-521b-41b4-a00f-437292130222 2/21/2013 9:52 PM bp-8a1b93e4-be5d-403d-8866-27e032130222 2/21/2013 9:50 PM bp-3f1fdbd9-b8c5-4c21-a35d-c1f3a2130222 2/21/2013 9:18 PM bp-27ad846e-4453-4a2f-b88c-ba4ca2130222 2/21/2013 9:15 PM bp-235e3529-a2fb-4c87-ad52-3ec242130221 2/21/2013 4:33 PM bp-d08d4750-2964-4265-9d1a-0be7c2130221 2/21/2013 4:28 PM bp-07945789-0244-4e69-b792-ab5b82130221 2/21/2013 4:28 PM bp-39f81345-ae86-4307-9b97-eceb52130221 2/21/2013 4:27 PM bp-cce641ab-2a30-4594-867b-1bdae2130221 2/21/2013 4:00 PM bp-dee6e61f-da26-4973-b56e-727632130221 2/21/2013 2:18 PM bp-43a0ee92-2887-4aec-a875-3733d2130221 2/21/2013 1:29 PM bp-b99e3fe6-9053-4579-a7cc-567462130221</nowiki></pre> I don't really want to change browsers, so any help would be appreciated.

Okulungisiwe ngu cor-el

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Cassiopeia
Cassiopeia Umnikazi wombuzo
more options

Firefox has been up and running perfectly for at least 8 hours after downgrading. Problem solved - thank you very much!