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Can't install Firefox; says "may not be able to " use allof the features of the new program.

Kuphostiwe

Had a link to Firefox on my taskbar. Said the program was no longer available. Deleted the shortcut. Can't find Firefox when I search Programs and Files. Downloaded FF 17. Run the download. Says that I may not be able to use all the items of the new program. Asks me to sign in as Administrator or use current sign-in. I AM the administrator. No combination of Name and Password work

Had a link to Firefox on my taskbar. Said the program was no longer available. Deleted the shortcut. Can't find Firefox when I search Programs and Files. Downloaded FF 17. Run the download. Says that I may not be able to use all the items of the new program. Asks me to sign in as Administrator or use current sign-in. I AM the administrator. No combination of Name and Password work

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11

Eminye Imininingwane

At the bottom of this form it says "We've made some educated guesses about your current browser and operating system." Show details>>
I click on that--nothing
I'm running Google Chrome to get here.
I can click on some other programs and they open FF for me.

cor-el
  • Top 10 Contributor
  • Moderator
17575 izisombululo 158975 izimpendulo
Kuphostiwe

If there are problems with updating then best is to download the full version of the Firefox installer.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

Check that Firefox isn't set to run as Administrator. Right-click the Firefox desktop shortcut and choose "Properties". Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).


If there are problems with updating then best is to download the full version of the Firefox installer. Download a fresh Firefox copy and save the file to the desktop. *Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. Check that Firefox isn't set to run as Administrator. Right-click the Firefox desktop shortcut and choose "Properties". Make sure that all items are deselected in the "Compatibility" tab of the Properties window. * Privilege Level: "Run this program as Administrator" should not be selected * "Run this program in compatibility mode for:" should not be selected Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\). ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall