Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes before it even opens.

  • 9 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu John99

more options

Crash every time. Even in safe mode. Please help!!

All Replies (9)

more options

presumably you have read Troubleshoot Firefox crashes (closing or quitting unexpectedly).

I am not finding any useful info about your crashID at the moment, have you any other CrashID s from the last fewdays ? (if so please post two or three of them).

Consider upgrading to firefox 10, obviously you will need to use another browser to obtain the installer file. Please do NOT use any options that remove personal settings.

Okulungisiwe ngu John99

more options

I can look for more crash IDS. I would like to upgrade my Firefox but I can't even get internet explorer to open.

more options

I've deleted my Google toolbar. I've done a system restore.

more options




more options

The last 4 digits of each crash report # are the date (0204 and 0203) the report was set to the crash report servers.

Do you have any crash reports from Jan 30 or earlier - 0130 - as the last 4 numbers?

I have been having problems since Tuesday getting new crash reports, like reports sent since Jan 30th. Crash reports have to be processed by analyzing the data before they are able to be called up for viewing, and it seems that there is a bottle-neck or a data overload in the processing stage for the last 5 days

more options

I am not too sure the Crash IDs help much at the moment, but crash Reports are now available.

These bugs are under investigation, but I am not sure much progress is being made with them at present.

more options

I have no clue what all that means. Help!

more options

Try updating to Firefox 10.0 and see what happens.

more options

Did you try Firefox 10 ?

Something that may be involved in some of your crashes is Google Desktop. Apparently that is no longer supported by Google.You could try disabling that to see if it helps. Note however if you uninstall it that downloads of Google Desktop are no longer available from Google, so unless you have the install files you may not be able to reinstate it. See

(for detail see also /forums/contributors/708122?last=45060&page=2#post-45059 )

Startup crashes in Firefox 10

In fact Firefox 10 is itself having major problems with some crashes, to the extent that its full release as an automatic upgrade has been suspended. Those crashes include some of the crash signatures that you are noticing.

People are working on this, users with such crashes may even get emails asking about the problem from the developers who are working on the fix, if so please try to respond, you may have the vital clue needed to fix this.

Okulungisiwe ngu John99