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Firefox crashes before it even opens.

  • 9 uphendule
  • 3 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu John99

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Crash every time. Even in safe mode. Please help!!

All Replies (9)

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presumably you have read Troubleshoot Firefox crashes (closing or quitting unexpectedly).

I am not finding any useful info about your crashID at the moment, have you any other CrashID s from the last fewdays ? (if so please post two or three of them).


Consider upgrading to firefox 10, obviously you will need to use another browser to obtain the installer file. Please do NOT use any options that remove personal settings.

Okulungisiwe ngu John99

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I can look for more crash IDS. I would like to upgrade my Firefox but I can't even get internet explorer to open.

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I've deleted my Google toolbar. I've done a system restore.

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Bp-cd7fb4a1-bab8-4f6d-88dc-81f482120204

bp-9616c909-8a07-41be-b31b-84da22120203

bp-1be52fc0-cd80-4561-a1af-fbcf2120203

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The last 4 digits of each crash report # are the date (0204 and 0203) the report was set to the crash report servers.

Do you have any crash reports from Jan 30 or earlier - 0130 - as the last 4 numbers?

I have been having problems since Tuesday getting new crash reports, like reports sent since Jan 30th. Crash reports have to be processed by analyzing the data before they are able to be called up for viewing, and it seems that there is a bottle-neck or a data overload in the processing stage for the last 5 days

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I am not too sure the Crash IDs help much at the moment, but crash Reports are now available.

These bugs are under investigation, but I am not sure much progress is being made with them at present.

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I have no clue what all that means. Help!

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Try updating to Firefox 10.0 and see what happens.

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Did you try Firefox 10 ?

Something that may be involved in some of your crashes is Google Desktop. Apparently that is no longer supported by Google.You could try disabling that to see if it helps. Note however if you uninstall it that downloads of Google Desktop are no longer available from Google, so unless you have the install files you may not be able to reinstate it. See http://googledesktop.blogspot.com/


Update.
(for detail see also /forums/contributors/708122?last=45060&page=2#post-45059 )

Startup crashes in Firefox 10

In fact Firefox 10 is itself having major problems with some crashes, to the extent that its full release as an automatic upgrade has been suspended. Those crashes include some of the crash signatures that you are noticing.

People are working on this, users with such crashes may even get emails asking about the problem from the developers who are working on the fix, if so please try to respond, you may have the vital clue needed to fix this.

Okulungisiwe ngu John99