Try the alternate and easiest way by downloading here * getfirefox.com

Please send a phone number for a help line I am getting no were

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop *Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html *Trash the current Firefox application to do a clean (re-)install *Install the new version that you have downloaded Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox ---- See also: *http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X *https://support.mozilla.com/kb/Installing+Firefox+on+Mac