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Firefox 8 starts after upgrade but none of the windows are visible and it crashes on quit

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  • Igcine ukuphendulwa ngu the-edmeister

tomcarnaghan
tomcarnaghan
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Firefox 8 starts after upgrade but none of the windows are visible and it crashes on quit/won't quit. As a result I cannot start Firefox at all. Any ideas?

Firefox 8 starts after upgrade but none of the windows are visible and it crashes on quit/won't quit. As a result I cannot start Firefox at all. Any ideas?

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

the-edmeister
the-edmeister
  • Moderator
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Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.2 version of Roboform.
http://www.roboform.com/support/news