Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox version not recognized

  • 2 uphendule
  • 4 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu goliatone

more options

Whenever Firefox does a version check, it does not recognize the version that i have installed. However, if I go to Firefox>Help>About Firefox it displays the version correctly and it says that I'm up to date.

It might have started after installing flash player 13 beta version for ie 64 bits

Im running 6.0.2. on W7.

Whenever Firefox does a version check, it does not recognize the version that i have installed. However, if I go to Firefox>Help>About Firefox it displays the version correctly and it says that I'm up to date. It might have started after installing flash player 13 beta version for ie 64 bits Im running 6.0.2. on W7.

Isisombululo esikhethiwe

Your UserAgent string in Firefox is probably messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Your UserAgent string in Firefox is probably messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

more options

The only results after filtering are: general.useragent.compatMode.firefox;false general.useragent.locale;es-ES general.useragent.override;undefined GoogleToolbar

After resetting and restart, the issue was fixed.

Thanks!!