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Firefox freezes when loading

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  • Igcine ukuphendulwa ngu John99

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Since nobody is looking at the old post, I will repost it here and hope that someone will have solution for me.

I tried many things with newest versions with Firefox UX, Aurora and 6 and yet it freezes all the time when loading any page.

All Replies (12)

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Another update: The issue keeps repeating even with full format of the system and just installing FF6 straight up.

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No problems found on the hard drives, and today, I started FF and it updated to 6.0.1 and it froze while loading "what's new in firefox" page on startup even. - Image

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Also, I've noticed that every time I start firefox, in about roughly 5 seconds it freezes always when I start using it (load some page or something). Nomatter if I am loading any new page or not. I've done everything that was suggested here and yet the problem continues to exist.

Okulungisiwe ngu Frejm

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When firefox freezes, I can try to force close or wait for it to respond. The details are following:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	7.0.1.4288
 Application Timestamp:	4e83b93a
 Hang Signature:	81dc
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Hang Signature 1:	81dc4334b3cd048cbd93721443aad13e
 Additional Hang Signature 2:	c1ce
 Additional Hang Signature 3:	c1ce8196a21c3ad4c1f6dcd6647c44a3
 Additional Hang Signature 4:	81dc
 Additional Hang Signature 5:	81dc4334b3cd048cbd93721443aad13e
 Additional Hang Signature 6:	c1ce
 Additional Hang Signature 7:	c1ce8196a21c3ad4c1f6dcd6647c44a3

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
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-> Update All your Firefox Plugins

When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

-> Restart Firefox

Check and tell if its working.

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Hello,

thanks for your reply. I did check my plugins before but now re-checked and they are all up-to-date as seen here.

The problem still persists.

Okulungisiwe ngu Frejm

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Change the connections setting.

This problem became more evident in Firefox 7 and was fixed in Firefox 8. It causes problems sometimes on Window systems, including failure to complete loading and hangs.

The workaround is fairly quick and simple and so worth a try.

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@John99: I don't have problem with infinite loading though. I anyway tried your suggestion but no luck.

@mha007: Tried everything 1 by 1 but nothing could indicate from that list what is freezing firefox still. I even formatted my Laptop recently and just installed Firefox (7 and 8) and it still happens on fresh installations on Windows 7 64.

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Get your Crash ID

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Hi gain frejm,
A few more ideas for your consideration

  • hangs due to bookmarks database
    There is a problem causing hangs that is now fixed on Firefox 8 but not in Firefox 7 or earlier. It relates to the maintenance and use of places.sqlite the file that holds History and Bookmarks. There is an add-on that can be used to fix this problem
  • what version of firefox are you currently using?
    the system info from when you started the thread shows fx6, you should be on fx7 by now, in fact I would suggest you in fact change over to the beta channel so as to get firefox 8, that seems stable and has solved some of the fx7 problems

I will try to sumarise my understanding of a few of the facts, correct me if I am wrong.

  • problem is hangs or freezes of firefox (as opposed to crashes with crash info showing)
  • you have
    • scanned for malware
    • tried in safe mode, including also then disabling all plugins
    • tried reducing the max connections preference
    • you checked your firewall is not blocking anything

Some more questions

  • what security software and firewalls (including add blockers and any sytem software) are you currently using. (sometimes different products may interact badly)
  • how often and when does it hang, are you noticing any patern
    • if it hangs downloading and then loading almost any web page I suggest you try
    • save a web page to the local system drive, then try opening that saved copy,
does that work ok
  • try looking at your error console is that mainly clear of errors ?
    • use Firefox Button -> Web Developer -> Error Console
      1. clear all the errors
      2. try loading pages from this forum, does it remain clear of errors
        (It is probably fairly normal to see a variety of errors an a lot of sites, using this forum should be error free)
    • there is also the possibility of trying to log gc & cc collections in the error console, which could be informative, at least to the developers
  • Try using IE or some other browser, does that work ok ?
  • have you tried firefox in a new clean profile yet ?
    Troubleshoot and diagnose Firefox problems_-make-a-new-profile

There probably are a few unknown causes of hangs at present judging by the number of posts, it may be worth filing a formal bug about your problem if it occurs in safe mode with a recent supported release of firefox, if you are interested in making that effort please let me know.

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