Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

Peteychu
Peteychu
more options

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4?

I have restarted several times and still get the same message.

why do I keep getting prompted to restart my computer to complete an uninstall of a previous version of Firefox when trying to update to Firefox 4? I have restarted several times and still get the same message.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You seem to be having Firefox 4.0.1 and that is the latest version, so you may have updated.

See:

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.