Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am unable to install "Springpad extension" It states "could not be installed because Firefox cannot modify the needed file"

  • 3 uphendule
  • 38 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu the-edmeister

more options

I have just installed Firefox 4.0. I cannot install the extension called Springpad extension, found here: https://addons.mozilla.org/en-US/firefox/addon/springpad/

I click add to Firefox, it downloads, prompts me that the author is not verified and I click 'Install Now'. It then says "Springpad extension could not be installed because Firefox cannot modify the needed file". What am I missing here?

I have just installed Firefox 4.0. I cannot install the extension called Springpad extension, found here: https://addons.mozilla.org/en-US/firefox/addon/springpad/ I click add to Firefox, it downloads, prompts me that the author is not verified and I click 'Install Now'. It then says "Springpad extension could not be installed because Firefox cannot modify the needed file". What am I missing here?

All Replies (3)

more options

Hey guys - It seems there was an issue with length of the actual name of our extension, so when PC users tried to install it, the local directory on their machines where the extension was being saved was too long. (you can read more about the issue here: http://gsfn.us/t/28tuq )

Anyway, we shortened the extension name, so you should now be able to install it from here: https://addons.mozilla.org/en-US/firefox/addon/springpad/

If you're still having trouble, send us a note at feedback@springpartners.com

more options

Unable to get Springpad Browser Extension to show up on my browser even though it is with-in my existing add-ons. I was having problems with the Springpad Browser Extension so I thought I would uninstall it and reinstall it but that hasn't worked. So I would like to know how to get it back so I can use it. When I go to the help button and click add-ons to search for Springpad, it does not come up in the results. So I tried using the link on my Springpad homepage website, but it didn't work. Then I searched Firefox support and found this post and tried installing it using the link here. It shows up now in my list of existing add-ons, but when I enabled it, it did not show up on my browser as a clickable icon I can use to spring a web-site. I'm stuck now!

However, the reason for uninstalling it is there is no longer a"back arrow, the + sign, home, or scissors" at the top of the Springpad Browser Extension for Firefox? I have to log out and back in in order to get back to my notebooks because I am unable to get to them without a home button or a back button...and now I can't just click the scissors to spring a web-page. How are we supposed to spring a web-page now?

Disappointed, Angela

more options

Springpad support is here - http://springpadit.com/support