Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When watching Youtube, there is no picture, but on Internet Explorer there is. How come?

  • 1 baphendule
  • 10 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu cor-el

more options

When opening YouTube in Firefox there is sound, but the picture immediately disappears. On Internet Explorer there are no problems. It might have to do with updating of Firefox some week ago.

When opening YouTube in Firefox there is sound, but the picture immediately disappears. On Internet Explorer there are no problems. It might have to do with updating of Firefox some week ago.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"