Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Suddenly in both ff 3.6 and beta 4 all of my add-ons are gone; they are all listed on the add-on page but they are not on the browser--help!

  • 3 uphendule
  • 11 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu cor-el

more options

One day when I opened ff all the add-ons had disappeared. I've uninstalled ff and re-installed. I've installed beta 4. I've uninstalled some of the add-ons and re-installed them...nothing makes a difference. I tried deleting extension configuration files in case they were corrupt (per support page)...no help. I'm using Chrome right now but I want my firefox back, I miss it so! Can anyone help me?

One day when I opened ff all the add-ons had disappeared. I've uninstalled ff and re-installed. I've installed beta 4. I've uninstalled some of the add-ons and re-installed them...nothing makes a difference. I tried deleting extension configuration files in case they were corrupt (per support page)...no help. I'm using Chrome right now but I want my firefox back, I miss it so! Can anyone help me?

Isisombululo esikhethiwe

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

See also http://kb.mozillazine.org/Corrupt_localstore.rdf

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (3)

more options

Isisombululo Esikhethiwe

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

See also http://kb.mozillazine.org/Corrupt_localstore.rdf

Okulungisiwe ngu cor-el

more options

Thank you so much! I am firefoxing once again. I am soooo happy. You are my hero Truly, thank you so much.

more options

You're welcome