Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot sign in without reset

  • 1 baphendule
  • 0 zinale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu Paul

WestofYouLB
WestofYouLB
more options

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset?

Thanks.

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset? Thanks.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

If you are trying to sign into Firefox Sync and do not have your password, using the "forgotten password" process will clear data that is currently being synced between devices.

Your data should still remain on your devices that you are syncing between.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.