Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

update to 102.13.0 wiped everything out

  • Akukho zimpendulo
  • 0 zinale nkinga
  • 11 views
hollisthomases
hollisthomases
more options

Yesterday I updated to Thunderbird v. 102.13.0. This morning, when I launched it, absolutely nothing was in it. I had 4 accounts set up. Two have been inactive but I wanted to retain those emails and folders. My primary account (an Outlook one) was easy enough to re-connect, though all of my address books and saved addresses have been lost. The fourth account will probably be lost forever as I can no longer access it.

How could this have happened? Is everything definitely lost forever? I have been using Thunderbird for decades and nothing like this has ever happened to me.

Yesterday I updated to Thunderbird v. 102.13.0. This morning, when I launched it, absolutely nothing was in it. I had 4 accounts set up. Two have been inactive but I wanted to retain those emails and folders. My primary account (an Outlook one) was easy enough to re-connect, though all of my address books and saved addresses have been lost. The fourth account will probably be lost forever as I can no longer access it. How could this have happened? Is everything definitely lost forever? I have been using Thunderbird for decades and nothing like this has ever happened to me.