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Browser crashes everytime I open Google Meet.

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  • 0 zinale nkinga
  • 165 views
  • Igcine ukuphendulwa ngu bryndearborn

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Every time I open Google Meet my browser crashes...I have tried uninstalling and reinstalling the browser with the same result. I am at loss on how to proceed.

Every time I open Google Meet my browser crashes...I have tried uninstalling and reinstalling the browser with the same result. I am at loss on how to proceed.

Isisombululo esikhethiwe

I was get some help..

There is a Bug open on this already — happening for lots of people. https://bugzilla.mozilla.org/show_bug.cgi?id=1798503. I’ll summarize:

For most users’ crashes, this seems to be associated with a third-party videoconferencing plugin, something called Mersive and/or Solstice

Once I deleted the plugin it started working again.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

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AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 AvailablePhysicalMemory: 5982756864 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20230619081400 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1687806310 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: accessibility.cache.enabled,devtools.inspector.compatibility.enabled GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1687381293 MacAvailableMemorySysctl: 91 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1687806280 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ WebGL? WebGL- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 1277710336 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 330 StartupCrash: 0 StartupTime: 1687806280 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230619081400","version":"114.0.2","vendor":"Mozilla","displayVersion":"114.0.2","platformVersion":"114.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32768,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"22.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":3360,"screenHeight":2100,"scale":2}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.enabled":false,"extensions.formautofill.creditCards.used":3,"media.gmp-gmpopenh264.lastInstallStart":1687803247,"media.gmp-gmpopenh264.lastDownload":1687803249,"media.gmp-gmpopenh264.lastUpdate":1687803249,"media.gmp-widevinecdm.lastInstallStart":1687803247,"media.gmp-widevinecdm.lastDownload":1687803251,"media.gmp-widevinecdm.lastUpdate":1687803252,"media.gmp-manager.lastCheck":1687803358,"media.gmp-manager.lastEmptyCheck":1687803358,"network.trr.strict_native_fallback":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":18981,"firstUseDate":18981},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19527,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18976},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19527,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18976},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19527,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18976},"webcompat@mozilla.org":{"version":"114.0.0","scope":1,"type":"extension","updateDay":19527,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18976}},"theme":{"id":"firefox-alpenglow@mozilla.org","blocklisted":false,"description":"Use a colorful appearance for buttons, menus, and windows.","name":"Firefox Alpenglow","userDisabled":false,"appDisabled":false,"version":"1.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18981,"updateDay":18981},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"abouthome-startup-cache-5":{"branch":"treatment-a","type":"nimbus-nimbus","enrollmentId":"a6665e1f-bc65-448b-a7cd-bb8a1232e474"},"firefox-accounts-toolbar-button-badge":{"branch":"control","type":"nimbus-rollout","enrollmentId":"0061a333-65bb-496c-a4f9-4f16ff617d6a"},"new-import-interface-firefox-114-existing-users-rollout":{"branch":"control-rollout","type":"nimbus-rollout","enrollmentId":"95c1bbe2-b747-4cb6-8b92-93755ffea661"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout","enrollmentId":"0b367fd5-40a1-4bc1-b065-c5c3c963dda9"},"pocket-newtab-spocs-cache-rollout-50":{"branch":"rollout","type":"nimbus-rollout","enrollmentId":"dcc6bd79-368f-42ef-a16e-ae8512028746"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout","enrollmentId":"cce40a43-cdc2-4fc8-a8ee-0ee9d2080abf"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPhysicalMemory: 34359738368 URL: about:newtab UptimeTS: 29.77910889 UtilityProcessStatus: Running Vendor: Mozilla Version: 114.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Isisombululo Esikhethiwe

I was get some help..

There is a Bug open on this already — happening for lots of people. https://bugzilla.mozilla.org/show_bug.cgi?id=1798503. I’ll summarize:

For most users’ crashes, this seems to be associated with a third-party videoconferencing plugin, something called Mersive and/or Solstice

Once I deleted the plugin it started working again.