All of my messages are gone. How do I get them back?
Where are my messages I did not delete?
All Replies (1)
You need to supply more information in order to understand the extent of the problem. Your question is a bit like saying my car wont move. But I don't know if it has an engine or is missing wheels or whether you've just lost your keys or whether it's a broken toy. So can you answer some questions so we get a better understanding and it may help if you can post some images that help to explain your problem.
Q: What OS are you using - Windows, Mac, Linux ? Q: What version of Thunderbird are you using?
Q: Did Thunderbird start up and it acted like it was new - did it ask you to create a mail account?
Q: What type of mail account are you talking about Pop or Imap ?
Q: Is the mail account still visible in the Folder Pane? Q: Do you only only use the default set of folders or have you created several folders yourself to organise and store emails ? Q: Do you still see all the folders in the account ?
You say 'all my messages are gone' Q: Gone from which folders - just the Inbox or every folder?
Q: If this is an imap account do you need to subscribe to see missing folders?
- Right click on imap mail account in folder pane and select 'Subscribe'
- click on 'Refresh'
- Select folders
- click on 'Subscribe'
- click on 'OK'
If this is an imap account then it can only display whatever is on the server. Logon to your webmail account via a browser. Q: Do you see all your folders and emails ?
Q: Do you access your emails via any other device eg: desktop, laptop, phone ? If yes, please state what device and are those devices using a pop or imap account ?
Q: Have you got a filter operating which is altering the view of the Folder Pane or Inbox ? Check you have these settings:
- 'Menu icon' > 'View' > 'Folders' > 'All'
- 'Menu icon' > 'View' > 'Threads' > 'All'
Q:Is there any 'Quick Filter Bar' icon highlighted? if yes - click on the highlighted icon to remove the filter.
Q: When you select Inbox, what is shown in the Message List ? If you click on where you expect to see an email in list, doe it magically display in the Message Pane ? If yes, it sounds like you have an invisible list so try this:
- right click on the column headers to see drop down and choose 'Restore column Order'