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Firefox Crashing Mac

  • 2 uphendule
  • 0 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu michaelpace

michaelpace
michaelpace
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Hi there, I know I'm not the only one with this issue. But I have yet to find an answer on all the other threads so maybe if I create a new one something will happen.

I have been using firefox without issue for years. However, in the past year, firefox has started crashing repeatedly on my Mac. I have updated both firefox and the mac itself several times since the issue first presented itself and yet the problem still persists.

I am running the latest version of both the OS and firefox and the program still crashes. In fact it did so just a few minutes ago and destroyed a good hours work that cannot be recovered.

I am hoping this issue will get some kind of response soon before I am forced to migrate my devices to a new browser in order to get a stable experience.

Hi there, I know I'm not the only one with this issue. But I have yet to find an answer on all the other threads so maybe if I create a new one something will happen. I have been using firefox without issue for years. However, in the past year, firefox has started crashing repeatedly on my Mac. I have updated both firefox and the mac itself several times since the issue first presented itself and yet the problem still persists. I am running the latest version of both the OS and firefox and the program still crashes. In fact it did so just a few minutes ago and destroyed a good hours work that cannot be recovered. I am hoping this issue will get some kind of response soon before I am forced to migrate my devices to a new browser in order to get a stable experience.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

michaelpace
michaelpace Umnikazi wombuzo
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Hi there, 

 On the crash reports page, there is no reported crashes. This leads me to believe the app was closing unexpectedly not crashing as I first assumed.
 As for the article you have suggested. I have already tried most of this fixes independently. However I will attempt to use troubleshoot mode.
 As this problem only crops up intermittently over days or weeks. I will post back with an update