On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

forgot my primary password

  • 1 baphendule
  • 2 zinale nkinga
  • 35 views
  • Igcine ukuphendulwa ngu Amelia

mikedb49
mikedb49
more options

I forgot my primary password and I can't access my other apps in Fore fox. I need help to reset my password. I have been trying for hours.

I forgot my primary password and I can't access my other apps in Fore fox. I need help to reset my password. I have been trying for hours.

All Replies (1)

Amelia
Amelia
more options

Hello,

I am sorry to break the news to you, but we can not reset your password. There are no bypasses that I know of, as the primary password encrypts the passwords file, making it unreadable without the password.

If you have synced a device, it will have your passwords unencrypted (unless you also encrypted it).

Please keep trying, as we can not directly help you.