Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"Missing Profile" cannot even open Firefox

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu HawkEye

actionimages
actionimages
more options

I am on Mac OS 10.13.6 and I cannot open Firefox and it says Profile Missing, and will not open. I don't care about any bookmarks or anything I just want to use Firefox as an alternative browser to Safari.

I am on Mac OS 10.13.6 and I cannot open Firefox and it says Profile Missing, and will not open. I don't care about any bookmarks or anything I just want to use Firefox as an alternative browser to Safari.
Ama-screenshot ananyekiwe

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you try the steps in the following article: How to run Firefox when your profile is missing or inaccessible.

Does that work on your Mac?

HawkEye
HawkEye
more options

@actionimages, I'm a bit late to the party. But i've had this happen twice now on OS. I've add success by doing the following: 1. uninstall firefox 2. Go to ~\Library\Cache.txt and delete this file (you can access Library from finder and holding the option key while clicking on "Go") 3. reinstall firefox.