Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Address book name is wrong in search

  • 4 uphendule
  • 1 inale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu quotes

more options

I have an email I send to regularly. The persons name at that email changed. I changed the contact (address) form to reflect this.

Under the inbox, the email name is listed in the from column. In my sent folder the recipient name is the new name!

When I do a search the To: under the Subject lists the old persons name! Not a big deal, although she cost me a lot of $$$ and every time I see the old name it makes me grumpy!!

I have the new first, Last and display name listed for the contact.

Any ideas on where TB is grabbing the old name from?

Thanks

Okulungisiwe ngu quotes

All Replies (4)

more options

you probably have two entries in the address book, one in personal address book and one in collected addresses.

Helpful?

more options

Thanks Matt,

I looked there before and did not see a duplicate. The old person has a contact with a gmail email listed, I put a Z infront of her name so I would have the email but not accidentally use it.

The contact I changed should have no reference to to the other contact?

I looked again in the address book and only have one entry for the email and new persons name!

I notice that on a long email string that spans the change in name the correct new name is displayed after the name change date

Included Pics: 1 when I do a search - the wrong name is displayed - Lynn 2 when I open the email - the new name is displayed - Karen

I am starting to think it may be because of the email thread that spans both names? I have had this issue for about 3 months, maybe as time progresses this will resolve itself!!

Helpful?

more options

Isisombululo Esikhethiwe

Helpful?

more options

Thanks Matt,

Re indexing cleared up the old name!!

I renamed the title to include "search"

Thanks again

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.