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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

VPN is off, won't turn on ?

gh4snow
gh4snow
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VPN is logged in to server, but won't turn on ?

VPN is logged in to server, but won't turn on ?

Isisombululo esikhethiwe

Hello!

Thank you for reaching out,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps,

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Isisombululo Esikhethiwe

Hello!

Thank you for reaching out,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps,