Some settings to check: Is that particular email address in one of your address books ? If no, then put the contact into address book. In the Account Settings > Junk Settings for the account: Is that address book selected as a white list ?...aka 'Do not automatically mark mail as junk if sender is in:' If no then select checkbox for that address book.

Is the account a pop or imap mail account ? If imap, then the server could be setting that email address as junk and moving it to junk, then when folders synchronise you auto see it in junk. The filters only run on emails that are in the Inbox, so if server set it as junk then the filters never get to run on it. Hence why it would work when manually run on Junk. Logon to webmail account and see if you can check the spam/junk settings.

If pop or imap and email is still in Inbox and a server setting a 'Spam' flag, do you have settings in Thunderbird to auto move any 'spam' flagged emails automatically into Junk. This is set here: In the Account Settings > Junk Settings for the account: Is the checkbox selected for 'Trust junk mail headers set by eg: SpamAssassin or another ? Uncheck the checkbox.

You can check the email source code headers to see the spf and/or spam score. Select email so it shows in Message Pane click on 'More' and select 'View Source'

Is that particular email address in one of your address books ? yes. but just in case. I deleted it and readded it.

In the Account Settings > Junk Settings for the account: Is that address book selected as a white list ?...aka 'Do not automatically mark mail as junk if sender is in:' If no then select checkbox for that address book. Yes Is the account a pop or imap mail account ? pop If imap, then the server could be setting that email address as junk and moving it to junk, then when folders synchronise you auto see it in junk. The filters only run on emails that are in the Inbox, so if server set it as junk then the filters never get to run on it. Hence why it would work when manually run on Junk. Logon to webmail account and see if you can check the spam/junk settings.

If pop or imap and email is still in Inbox and a server setting a 'Spam' flag, do you have settings in Thunderbird to auto move any 'spam' flagged emails automatically into Junk..yes

This is set here:

In the Account Settings > Junk Settings for the account: Is the checkbox selected for 'Trust junk mail headers set by eg: SpamAssassin or another ? Uncheck the checkbox. it was not checked

You can check the email source code headers to see the spf and/or spam score. Select email so it shows in Message Pane click on 'More' and select 'View Source'

X-Spam-Flag: NO

X-Proofpoint-Spam-Details: rule=outbound_notspam policy=outbound score=0 malwarescore=0 clxscore=1015

mlxscore=0 mlxlogscore=619 adultscore=0 lowpriorityscore=0 phishscore=0
priorityscore=1501 bulkscore=0 spamscore=0 suspectscore=0 impostorscore=0
classifier=spam adjust=0 reason=mlx scancount=1 engine=8.12.0-2009150000
definitions=main-2102070118

Hello

I have had these types of problems too but you never actually say that you have been onto the email server (Outlook etc.) or looked at your emails on the server of your ISP

I suspect that it is not TB that is putting them there but your email service.

In which case I think the approach to solve it would be slightly different (telling TB filters to move it from junk to reception)

Is that particular email address in one of your address books ? Yes. Just in case, i deleted it and readded it

Is that address book selected as a white list ?...aka 'Do not automatically mark mail as junk if sender is in:' If no then select checkbox for that address book. it was in the while list

Is the account a pop or imap mail account ? pop

Is the checkbox selected for 'Trust junk mail headers set by eg: SpamAssassin or another ? Uncheck the checkbox. it was already unchecked

You can check the email source code headers to see the spf and/or spam score. Select email so it shows in Message Pane click on 'More' and select 'View Source'

X-Proofpoint-Spam-Details: rule=outbound_notspam policy=outbound score=0 malwarescore=0 clxscore=1015

mlxscore=0 mlxlogscore=619 adultscore=0 lowpriorityscore=0 phishscore=0
priorityscore=1501 bulkscore=0 spamscore=0 suspectscore=0 impostorscore=0
classifier=spam adjust=0 reason=mlx scancount=1 engine=8.12.0-2009150000
definitions=main-2102070118

X-Spam-Flag: NO

Is that particular email address in one of your address books ? Yes. Just in case, i deleted it and readded it

Is that address book selected as a white list ?...aka 'Do not automatically mark mail as junk if sender is in:' If no then select checkbox for that address book. it was in the while list

Is the account a pop or imap mail account ? pop

Is the checkbox selected for 'Trust junk mail headers set by eg: SpamAssassin or another ? Uncheck the checkbox. it was already unchecked

You can check the email source code headers to see the spf and/or spam score. Select email so it shows in Message Pane click on 'More' and select 'View Source'

X-Proofpoint-Spam-Details: rule=outbound_notspam policy=outbound score=0 malwarescore=0 clxscore=1015

mlxscore=0 mlxlogscore=619 adultscore=0 lowpriorityscore=0 phishscore=0
priorityscore=1501 bulkscore=0 spamscore=0 suspectscore=0 impostorscore=0
classifier=spam adjust=0 reason=mlx scancount=1 engine=8.12.0-2009150000
definitions=main-2102070118

X-Spam-Flag: NO

i have responded 4X to this chain with updates and none of them appear.

so I can type a new response, but I cant copy someone's suggestions from above and then type my responses to their response in-line and bolded. It lets me do it, then review my post (it appears as I want it), then I submit and ALL 4 never appear. Anyway. Since your tools suck as bad as the actual application, I will hand re-type everything. what a waste of time.

Toad-Hall. Everything you suggested was already there. Its a pop account. I deleted the address book entirely and readded just this one address anyway to the whitelist where it already was.

SafeTex: I am the domain host and my own email provider since 1998. There are no imap functions nor server side filtering.

2 more emails came in today. right to the Junk folder. I get about 10 emails a day from her school. today, 8 go into the right folder, the 2 from her teachers email addres, straight to Junk. I would think that after marking about 2000 emails from her teacher as NOT JUNK , it would EVENTUALLY not happen.

MAKE THIS STOP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

also, if I run the JUNK controls on the school folder it never moves the teachers emails back to Junk which even makes less sense.

another odd thing. if I run the filters on the junk folder, it moves the emails to the right folder even though the filters are all set to run prior to Junk controls

Is the filter that you created to move teachers email address emails to X folder placed at the top of the filter list? If no place at top of list.

Please post an image of that filter so we can see the contents of filter.

Her unique filter is at the top of the list for her specific address and I created a 2nd filter (#2 in the list) for the schools domain using "contains" as a wildcard. in the last day, I have recreated all 108 mail filters I use, and her address still goes to the junk folder and not a single thing in the "view source" of her emails shows a spam flag

I blacked out the anything that would identify her school address.

Hello

My "from" filter is set to "contains" while yours is set to "is"

As many senders addresses contain more than simply an email address, I mean for example ProZ.com KudoZ <bounce-handler@proz.com> or assurance-maladie@info.ameli.fr

i have always assumed that "contains" is the best way to go for an email address filter although admittedly both options are available.

It is quite rare in fact for me to get an email from , for example

fred.blogs@orange.fr

with no other text like a company name

Also, as I'm not sure at what moment the junk filter kicks in, I have two rules that are identical, one "filter before junk classification" and one "filter after junk classification"

I would suggest you change the 'is' to 'contains'.

Try changing your filter to "contains" as most email addresses have more than just the email address in the header. I've always therefore assumed that "contains" is best

I changed the main filter to "contains" I made a secondary filter with the same email address to run AFTER junk classification

Hopefully this might work.

Hello again I've just noticed that when I set my filter some years ago, I also had "from" XXX, set junk status to "not junk" I think I tried several solutions like you to get TB to do what I wanted and I was trying to cover all options without fully understanding how TB filters work

changing the main filter to contains and making a 2nd filter to run after Junk controls did not work. got up this morning to a new email from her teacher in the Junk Folder

I have literally clicked the box "NOT JUNK" over 2000 times for this one email address since august.

Everything in the viewsource says NOT SPAM and NOT JUNK

For the account: Do you have any filters you created that the Action says Mark as Junk or Move to Junk? If yes, Open 'Message Filters' and click on 'Filter Log'. If 'Filter Log' is empty then you might need to enabled it by selecting the 'Enable the Filter Log' checkbox and wait for next filtering action.

Does the Filter log mention marking that email as Junk / Move to Junk ? If yes, then this might point you to which filter is acting upon that email.

For the account: Do you have any filters you created that the Action says Move to Local Folders ? If yes, then select the 'Local Folders' account in the 'Filters for:' option. Do you have any filters you created that the Action says Mark as Junk or Move to Junk on account name?