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Webcam undetected on the web browser

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu laiissa381

laiissa381
laiissa381
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Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Hi, This is my first post here so let me know if I did anything wrong. So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either. Any idea and/or tips for this kind of troubleshooting? Thanks a lot in advance!

Isisombululo esikhethiwe

Hi, do you ever get a prompt from Firefox about whether a site can have permission to use the camera? If not, we should look at that first. If you are giving permission and then the site says it can't detect the camera, that sounds like a different problem.

Here's a page you can use for testing:

https://mdn-samples.mozilla.org/s/webrtc-capturestill/

You should get this prompt shortly after loading the page:

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Isisombululo Esikhethiwe

Hi, do you ever get a prompt from Firefox about whether a site can have permission to use the camera? If not, we should look at that first. If you are giving permission and then the site says it can't detect the camera, that sounds like a different problem.

Here's a page you can use for testing:

https://mdn-samples.mozilla.org/s/webrtc-capturestill/

You should get this prompt shortly after loading the page:

laiissa381
laiissa381 Umnikazi wombuzo
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Hi!

Thanks for your reply. Yes, I do get that prompt. I tried the page you sent for testing: I get the prompt, allow the camera, it gets activated and then within 4-5s it get desactivated... (I took screenshots, don't know if it will help).

I'm not sure it's specific to Firefox though, I found out that I have the same problem with Chrome...

Anyway, thanks again for your help!