Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Webcam undetected on the web browser

  • 2 uphendule
  • 1 inale nkinga
  • 1824 views
  • Igcine ukuphendulwa ngu laiissa381

more options

Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Isisombululo esikhethiwe

Hi, do you ever get a prompt from Firefox about whether a site can have permission to use the camera? If not, we should look at that first. If you are giving permission and then the site says it can't detect the camera, that sounds like a different problem.

Here's a page you can use for testing:

https://mdn-samples.mozilla.org/s/webrtc-capturestill/

You should get this prompt shortly after loading the page:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Hi, do you ever get a prompt from Firefox about whether a site can have permission to use the camera? If not, we should look at that first. If you are giving permission and then the site says it can't detect the camera, that sounds like a different problem.

Here's a page you can use for testing:

https://mdn-samples.mozilla.org/s/webrtc-capturestill/

You should get this prompt shortly after loading the page:

more options

Hi!

Thanks for your reply. Yes, I do get that prompt. I tried the page you sent for testing: I get the prompt, allow the camera, it gets activated and then within 4-5s it get desactivated... (I took screenshots, don't know if it will help).

I'm not sure it's specific to Firefox though, I found out that I have the same problem with Chrome...

Anyway, thanks again for your help!