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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Update to T'bird 68.9 in Win 10 has lost all of my email accounts and calendar - how do I restore them?

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  • Igcine ukuphendulwa ngu john_ormerod

john_ormerod
john_ormerod
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Hello I have just updated from 68.8 (I think). When I restarted Tbird, I found a completely unfamiliar layout. There was something about new Profiles, which I did not understand (I've been a user since 2005). I clicked something that I hoped would work. At some point there was a panel that showed email folder location.

All I could do was to close and re-open Tbird. But, I'm still left with the same empty mail client.

This seems a very drastic change for a 'point release'.

If anyone can help me, I'd love to be able to see my emails. It's kind of critical...

Regards, John

Hello I have just updated from 68.8 (I think). When I restarted Tbird, I found a completely unfamiliar layout. There was something about new Profiles, which I did not understand (I've been a user since 2005). I clicked something that I hoped would work. At some point there was a panel that showed email folder location. All I could do was to close and re-open Tbird. But, I'm still left with the same empty mail client. This seems a very drastic change for a 'point release'. If anyone can help me, I'd love to be able to see my emails. It's kind of critical... Regards, John
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Help/Troubleshooting, open about:profiles. Is there another profile listed besides the one in use? If so, can you 'Launch in new browser' and see your data?

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All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
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Isisombululo Esikhethiwe

Help/Troubleshooting, open about:profiles. Is there another profile listed besides the one in use? If so, can you 'Launch in new browser' and see your data?

john_ormerod
john_ormerod Umnikazi wombuzo
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Hi sfhowes Thanks ever so much for your swift reply. Yes it solved the problem. All emails and calendar events restored. Phew! That was the page I remember after the update. I had no ides what to do.

I've managed to get by for the past 15 years without even knowing I had a profile. I can see that a different profile could be of use, should I ever find a need.

Feedback comments: 1. It would have made more sense to have restarted using my 'default' profile, so that I wouldn't have known any difference. 2. Make access to profile management more visible. I would never have found my way there without your guidance.

Many thanks again and stay safe.

Regards, John

sfhowes
sfhowes
  • Top 25 Contributor
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Before TB 68, it was seldom necessary to know about, let alone manage profiles, but an ill-advised adoption of the Firefox 'profile per install' policy in 68 has forced countless upgrade headaches like the one you experienced. A similar problem occurs if you try to downgrade to an earlier version, perhaps to keep an add-on working, even a decimal change in the same branch, e.g. 68.9 to 68.7. Keep that in mind when you are asked or automatically upgraded to 78 in the coming months.

d-jwein
d-jwein
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OK.....this fix worked on my computer but the profile isn't showing up on my wife's computer for some reason. I even went so far as to uninstall Thunderbird and reinstall the latest version and the profile still isn't showing up in the about profiles section. Any suggestions on how I can get it to work on our other computer?

john_ormerod
john_ormerod Umnikazi wombuzo
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Hi d-jwein

I'm not a expert in this. I can only suggest what you might have already done on your wife's computer... See what is in C:\Users\<wife-user>\AppData\Local\Thunderbird\Profiles Look for the most recent date on the folder and in About Profiles see if you can create one that links to this folder. I guess you do the same in \AppData\Roaming\...

Regards, John