Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Moving folder with sub-folders and emails

  • 1 baphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu Toad-Hall

Bob_D
Bob_D
more options

I have lost a folder with a a lot of sub-folders and all their associated email messages. The rest of my TB installation is fine, it is just this one folder that has gone missing. I haven't referenced these messages in a long time and didn't notice it was missing. I had a major email problem earlier this year and uninstalled and re-installed TB multiple times so I might have caused the problem without noticing it.

I installed TB on another computer (32 bit) and loaded an old MOZ backup from a few months ago and the folders and emails are there. I just installed the Import-Export add on but there doesn't seem to be an easy way to move the folder, subs and messages in one go or I am missing something.

BTW I tried the Save As to a file option but my 'file' setting is grayed out and can't be selected.

How can I transfer the folders + messages I need from the old backup to my main computer?

Thanks

I have lost a folder with a a lot of sub-folders and all their associated email messages. The rest of my TB installation is fine, it is just this one folder that has gone missing. I haven't referenced these messages in a long time and didn't notice it was missing. I had a major email problem earlier this year and uninstalled and re-installed TB multiple times so I might have caused the problem without noticing it. I installed TB on another computer (32 bit) and loaded an old MOZ backup from a few months ago and the folders and emails are there. I just installed the Import-Export add on but there doesn't seem to be an easy way to move the folder, subs and messages in one go or I am missing something. BTW I tried the Save As to a file option but my 'file' setting is grayed out and can't be selected. How can I transfer the folders + messages I need from the old backup to my main computer? Thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

First let's check to see if it is simple case of there being a missing mbox file.

I'm assuming this is a POP mail account in which case do the following, so tell me if not POP. I would need to see what you currently have got stored in the profile to understand what is going on.

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Open Folder' button

a new window opens showing the contents of your 'profile name' folder.

  • click on 'Mail' folder
  • click on the pop mail account name folder to see contents.

Make sure the window is big enough to show as many files and folders as possible.

  • Post an image(s) showing the entire contents of the 'pop mail account name' folder.

If you see a folder with a missing folder name.sbd extension which has same name as the missing folder:

  • Click on the *.sbd folder to see contents.
  • Does it list files that seem to have same names as the missing subfolders?
  • Post an image(s) showing the entire contents of the .sbd folder(s).

Tell me the name of the missing folder that contains all the missing subfolders.

Okulungisiwe ngu Toad-Hall