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Cannot restart in Safe Mode, Firefox will not allow copy and paste, Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu FredMcD

janenjohndoe
janenjohndoe
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I recently switched to Firefox for my macbook pro-retina Mid-2015 (Mojave 10.14.6). It continually crashes, will not allow me to cut and paste (nothing happens) and will not start in Safe Mode (I get the Application Not Responding error). I have re-installed it three times, and it will initially behave correctly, then reverts to the above.

I recently switched to Firefox for my macbook pro-retina Mid-2015 (Mojave 10.14.6). It continually crashes, will not allow me to cut and paste (nothing happens) and will not start in Safe Mode (I get the Application Not Responding error). I have re-installed it three times, and it will initially behave correctly, then reverts to the above.

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support