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Firefox crashes, just installed 73, will not start with new profile or in safe mode

Kuphostiwe

As in title! code 1581462740

As in title! code 1581462740
Isicaphuno

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many....

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FredMcD
  • Top 10 Contributor
4396 izisombululo 61650 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' '''Submitted''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
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Isicaphuno

Umnikazi wombuzo

bp-d12ffcbf-4518-49ea-ac3a-e10b10200212.txt bp-821926d4-746f-4b14-a2df-e179c0200211.txt bp-6582718a-9f02-4191-abbb-f63980200211.txt bp-564a0772-2eef-4d8c-8b3e-5fe260200211.txt bp-7ee5fe90-287c-49e6-a21a-4df390200211.txt bp-c1c7f10d-b2d6-4348-9859-0165f0200211.txt bp-c9066f03-d7e2-4bd9-9561-db8f00200211.txt bp-8556908d-2fc3-44c9-9bd4-8a4b10200211.txt bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211.txt bp-3b2a840d-4350-40ad-b511-2221e0200211.txt bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211.txt bp-051235b2-b688-48e8-9b62-d3b430200211.txt bp-821516e5-6450-4c0d-9e58-faabd0200211.txt bp-75781822-77e7-4f26-a11b-827860200211.txt bp-c238aef9-1897-428e-8496-948b60200211.txt bp-5b674224-1451-438d-9ea8-27f400200211.txt

bp-d12ffcbf-4518-49ea-ac3a-e10b10200212.txt bp-821926d4-746f-4b14-a2df-e179c0200211.txt bp-6582718a-9f02-4191-abbb-f63980200211.txt bp-564a0772-2eef-4d8c-8b3e-5fe260200211.txt bp-7ee5fe90-287c-49e6-a21a-4df390200211.txt bp-c1c7f10d-b2d6-4348-9859-0165f0200211.txt bp-c9066f03-d7e2-4bd9-9561-db8f00200211.txt bp-8556908d-2fc3-44c9-9bd4-8a4b10200211.txt bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211.txt bp-3b2a840d-4350-40ad-b511-2221e0200211.txt bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211.txt bp-051235b2-b688-48e8-9b62-d3b430200211.txt bp-821516e5-6450-4c0d-9e58-faabd0200211.txt bp-75781822-77e7-4f26-a11b-827860200211.txt bp-c238aef9-1897-428e-8496-948b60200211.txt bp-5b674224-1451-438d-9ea8-27f400200211.txt
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Isicaphuno

Umnikazi wombuzo

or: bp-d12ffcbf-4518-49ea-ac3a-e10b10200212 bp-821926d4-746f-4b14-a2df-e179c0200211 bp-6582718a-9f02-4191-abbb-f63980200211 bp-564a0772-2eef-4d8c-8b3e-5fe260200211 bp-7ee5fe90-287c-49e6-a21a-4df390200211 bp-c1c7f10d-b2d6-4348-9859-0165f0200211 bp-c9066f03-d7e2-4bd9-9561-db8f00200211 bp-8556908d-2fc3-44c9-9bd4-8a4b10200211 bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211 bp-3b2a840d-4350-40ad-b511-2221e0200211 bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211 bp-051235b2-b688-48e8-9b62-d3b430200211 bp-821516e5-6450-4c0d-9e58-faabd0200211 bp-75781822-77e7-4f26-a11b-827860200211 bp-c238aef9-1897-428e-8496-948b60200211 bp-5b674224-1451-438d-9ea8-27f400200211

or: bp-d12ffcbf-4518-49ea-ac3a-e10b10200212 bp-821926d4-746f-4b14-a2df-e179c0200211 bp-6582718a-9f02-4191-abbb-f63980200211 bp-564a0772-2eef-4d8c-8b3e-5fe260200211 bp-7ee5fe90-287c-49e6-a21a-4df390200211 bp-c1c7f10d-b2d6-4348-9859-0165f0200211 bp-c9066f03-d7e2-4bd9-9561-db8f00200211 bp-8556908d-2fc3-44c9-9bd4-8a4b10200211 bp-ea85d1c5-dd3e-4b9e-9683-9872a0200211 bp-3b2a840d-4350-40ad-b511-2221e0200211 bp-b6dc985c-0a2a-4ca1-8dd5-de51a0200211 bp-051235b2-b688-48e8-9b62-d3b430200211 bp-821516e5-6450-4c0d-9e58-faabd0200211 bp-75781822-77e7-4f26-a11b-827860200211 bp-c238aef9-1897-428e-8496-948b60200211 bp-5b674224-1451-438d-9ea8-27f400200211
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Isicaphuno

Umnikazi wombuzo

Appears to be related to 0patch: https://bugzilla.mozilla.org/show_bug.cgi?id=1604008

Appears to be related to 0patch: https://bugzilla.mozilla.org/show_bug.cgi?id=1604008
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Isicaphuno

Isisombululo Esikhethiwe

The fix at https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-72-can-crash-upon-launching-when-0patch-Agent-is-installed works.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4396 izisombululo 61650 izimpendulo
Kuphostiwe

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' as this can help others with similar problems.
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Isicaphuno
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