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Isithangami Sabeseki

Constant tab crashing: EXCEPTION_ACCESS_VIOLATION_READ

Kuphostiwe

I have reinstalled, refreshed, run in safe mode, and nothing helps. I get constant tabs crashing and it has cost me a good deal of time redoing things several times to get anything accomplished online. I get crashes with no apparent pattern or link to a particular website or task. I run Webroot and Spybot for security. I installed spybot after the crashes started thinking maybe there was malware but nothing was found and nothing changed. My hardware is an Asus laptop running on an i7-7700HQ with a GTX 1080. My Intel drivers are all up to date and my Nvidia drivers are Studio 431.70 but I also had issues with crashing on other Nvidia drivers and only recently settled on studio to make certain it was not the culprit.

Here are my most recent crash reports: https://crash-stats.mozilla.org/report/index/bp-2e0a970f-c659-4b88-ac2a-714340190902 https://crash-stats.mozilla.org/report/index/bp-8420d99b-6dcb-40ed-8310-2ed480190902 https://crash-stats.mozilla.org/report/index/bp-ce3e056e-0e59-420f-acb8-28baa0190902 https://crash-stats.mozilla.org/report/index/bp-6f32a198-5636-48aa-a702-9212e0190902 https://crash-stats.mozilla.org/report/index/bp-50ef9668-ca26-4585-ac0a-d1c210190902

Thank you for any help you might be able to provide.

I have reinstalled, refreshed, run in safe mode, and nothing helps. I get constant tabs crashing and it has cost me a good deal of time redoing things several times to get anything accomplished online. I get crashes with no apparent pattern or link to a particular website or task. I run Webroot and Spybot for security. I installed spybot after the crashes started thinking maybe there was malware but nothing was found and nothing changed. My hardware is an Asus laptop running on an i7-7700HQ with a GTX 1080. My Intel drivers are all up to date and my Nvidia drivers are Studio 431.70 but I also had issues with crashing on other Nvidia drivers and only recently settled on studio to make certain it was not the culprit. Here are my most recent crash reports: https://crash-stats.mozilla.org/report/index/bp-2e0a970f-c659-4b88-ac2a-714340190902 https://crash-stats.mozilla.org/report/index/bp-8420d99b-6dcb-40ed-8310-2ed480190902 https://crash-stats.mozilla.org/report/index/bp-ce3e056e-0e59-420f-acb8-28baa0190902 https://crash-stats.mozilla.org/report/index/bp-6f32a198-5636-48aa-a702-9212e0190902 https://crash-stats.mozilla.org/report/index/bp-50ef9668-ca26-4585-ac0a-d1c210190902 Thank you for any help you might be able to provide.

Isisombululo esikhethiwe

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

Funda le mpendulo ngokuhambisana nalesi sihloko 0
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

Decentraleyes, Enhancer for Youtube, HTTPS Everywhere, uBlock Origin, Webroot Filtering Extension

Isisebenziso

  • Firefox 68.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/68.0.2/WINNT/en-US/

Izandiso

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Decentraleyes 2.0.12 (jid1-BoFifL9Vbdl2zQ@jetpack) (Akusebenzi)
  • Enhancer for YouTube™ 2.0.98.1 (enhancerforyoutube@maximerf.addons.mozilla.org) (Akusebenzi)
  • HTTPS Everywhere 2019.6.27 (https-everywhere@eff.org) (Akusebenzi)
  • uBlock Origin 1.21.2 (uBlock0@raymondhill.net) (Akusebenzi)
  • Webroot Filtering Extension 1.10.0.6 (webrootsecure@webroot.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 1080
  • adapterDescription2:
  • adapterDeviceID: 0x1be0
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsi.inf_amd64_bf967ed7fea4ce82\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 8192
  • adapterRAM2:
  • adapterSubsysID: 1bd01043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u''}
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.267
  • driverDate: 7-24-2019
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 26.21.14.3170
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-has-battery', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-has-battery', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4308 izisombululo 60491 izimpendulo
Kuphostiwe

bp-2e0a970f-c659-4b88-ac2a-714340190902 Signature: ContentListHashtableMatchEntry

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8420d99b-6dcb-40ed-8310-2ed480190902 Signature: mozilla::FrameLayerBuilder::EnumerateGenerationForDedicatedLayers

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ce3e056e-0e59-420f-acb8-28baa0190902 Signature: js::gc::GCRuntime::markCompartments

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1261696 RESOLVED FIXED crash in js::gc::GCRuntime::markCompartments regressing in Firefox 45

bp-2e0a970f-c659-4b88-ac2a-714340190902 Signature: ContentListHashtableMatchEntry Crash Reason EXCEPTION_ACCESS_VIOLATION_READ WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8420d99b-6dcb-40ed-8310-2ed480190902 Signature: mozilla::FrameLayerBuilder::EnumerateGenerationForDedicatedLayers Crash Reason EXCEPTION_BREAKPOINT WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ce3e056e-0e59-420f-acb8-28baa0190902 Signature: js::gc::GCRuntime::markCompartments Crash Reason EXCEPTION_ACCESS_VIOLATION_READ WRusr.dll = Webroot SecureAnywhere nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1261696 RESOLVED FIXED crash in js::gc::GCRuntime::markCompartments regressing in Firefox 45
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4308 izisombululo 60491 izimpendulo
Kuphostiwe

Update Webroot SecureAnywhere. If the problem continues, disable it.

Update Webroot SecureAnywhere. If the problem continues, disable it.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Unfortunately Webroot is fully updated and disabling it is not really an option. I have tried disabling the application protection for Firefox for now to see if that helps.

Thanks for looking into it for me.

Unfortunately Webroot is fully updated and disabling it is not really an option. I have tried disabling the application protection for Firefox for now to see if that helps. Thanks for looking into it for me.

Okulungisiwe ngu Casey

Ingabe lokhu kube usizo kuwena?
Isicaphuno

Isisombululo Esikhethiwe

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

I appear to have resolved the issue by disabling '''Webroot Filter Extension''' from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4308 izisombululo 60491 izimpendulo
Kuphostiwe

That was very good work. Well done.

Contact Webroot support.

That was very good work. Well done. Contact Webroot support.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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