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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am unable to delete a bookmark that seems to be a cameleon.

  • 8 uphendule
  • 2 zinale nkinga
  • 43 views
  • Igcine ukuphendulwa ngu Ru5tyCut3

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I follow instructions but this tool bar entry cannot be deleted. Furthermore the page that it reaches keeps changing. I am at a loss, because there seems to be something fishy going on, as though there is an invading malware. More than that whenever I try to do something, it goes to facebook check that I am not robot page where I am supposed to answer which is a car, which is a street sign. etc. I am worried that I got invaded by some hacker's tool. I reloaded firefox couple of times but it keeps coming back.

Isisombululo esikhethiwe

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

  • Help -> Troubleshooting Information -> Profile Directory:
    Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (8)

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Did you reset the settings and cache of the mozilla firefox ?

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I cleared the cache, but it did not go away.

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Isisombululo Esikhethiwe

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

  • Help -> Troubleshooting Information -> Profile Directory:
    Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

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Ru5tyCut3 said

there seems to be something fishy going on, as though there is an invading malware

Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Is the problem still active ?

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Deleting a rogue cookies sqilte file and restoring old tool bar solved the problem, but I could not edit the toolbar content file.

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Note that a reCAPTCHA may work better (easier) if you are logged in to a Google account.

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I am not gmail user. Deleing rogue cookies file, reloading old toolbar in July solved a problem, so far. Crossing my fingers, because my phone still allows download of Firefox without asking me for password suggesting malware etc. I stopped syncing devices.