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Firefox crashes on startup - normal and safe mode

  • 9 uphendule
  • 1 inale nkinga
  • 221 views
  • Igcine ukuphendulwa ngu FredMcD

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Firefox was fine until, one day... crashes on startup, even in safe mode. Tried uninstalling and reinstalling - same problem. I'm told no changes were pushed out at that time.

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.7.0,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.10,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3520704512 AvailablePhysicalMemory: 1745371136 AvailableVirtualMemory: 3707920384 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 54329344 BreakpadReserveSize: 67108864 BuildID: 20180307131617 CPUMicrocodeVersion: 0x21 CrashTime: 1523595638 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1522014586 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 20.19.15.4531 FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 23 StartupCrash: 1 StartupTime: 1523595636 SystemMemoryUsePercentage: 78 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180307131617","version":"52.7.0","vendor":"Mozilla","platformVersion":"52.7.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7872,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-AU","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2125,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"binary":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"system":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222717aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":48,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 18130214912 TotalPhysicalMemory: 8254652416 TotalVirtualMemory: 4294836224 URL: UptimeTS: 2.910250234 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.7.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Isisombululo esikhethiwe

Fred, PC team has downgraded me to v47.0.1 and - touch wood - works OK now. Thanks for your help. Dave

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (9)

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It looks like you are using Firefox ESR, correct? I am also seeing a high memory issue.

But the information is also all jumbled up, so hard to read.


If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Many have reported issues using the 64bit Firefox. Install the 32bit version from; (ESR) https://www.mozilla.org/en-US/firefox/organizations/all/

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Fred,

Hope this is what you're asking for. Many thanks.

Dave

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That was very good. Now Copy each of the file names and post them here.

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Product Firefox Release Channel esr Version 52.7.0esr Build ID 20180307131617 OS Windows 10 OS Version 10.0.14393

bp-6d1bbf5d-169a-433c-bfe4-2f3850180413 Signature: PREF_GetIntPref

Total Virtual Memory 4,294,836,224 bytes (4.29 GB) Available Virtual Memory 3,707,920,384 bytes (3.71 GB) Available Page File 3,520,704,512 bytes (3.52 GB) Available Physical Memory 1,745,371,136 bytes (1.75 GB) System Memory Use Percentage 78

Attention Sumo's there are 7 related bug reports most about Websense

qipcap.dll = Websense Data Endpoint

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

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Update Websense. If the problem continues, disable it.

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Hi Fred, Waiting for a response from our PC people. My laptop is pretty much locked down so I need them to follow up. Thanks. Dave

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Isisombululo Esikhethiwe

Fred, PC team has downgraded me to v47.0.1 and - touch wood - works OK now. Thanks for your help. Dave

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

You should contact Websense and ask questions.