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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Will not open from Task bar or icon

  • 3 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Billrv

Billrv
Billrv
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Using Win 10. Thunderbird had been working fine but I think there was a Win update. Icon on task bar shows thumbnail bit will not open the app. I can open my address book from the context menu or open a page to write an email ditto. Is working fine on my laptop, fortunately as I cannot get into my Inbox on my desktop. Thanks for any help.

Using Win 10. Thunderbird had been working fine but I think there was a Win update. Icon on task bar shows thumbnail bit will not open the app. I can open my address book from the context menu or open a page to write an email ditto. Is working fine on my laptop, fortunately as I cannot get into my Inbox on my desktop. Thanks for any help.

All Replies (3)

Billrv
Billrv Umnikazi wombuzo
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Billrv said

Using Win 10. Thunderbird had been working fine but I think there was a Win update. Icon on task bar shows thumbnail bit will not open the app. I can open my address book from the context menu or open a page to write an email ditto. Is working fine on my laptop, fortunately as I cannot get into my Inbox on my desktop. Thanks for any help.

I have since found how to open in Thunderbird SAFE MODE and the app now works OK. What can be deduced from this?

Matt
Matt
  • Moderator
  • Top 10 Contributor
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does it now work in all modes, or only safe mode?

If only safe mode, it is usually an add-on that has not made the transition through an update well. Or it couple be your anti virus side loading an add-on to manages spam or the like that really should not be installed at all.

Billrv
Billrv Umnikazi wombuzo
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Thanks for your reply Matt. It will not open unless I use safe mode. I can only get to this because I can open a "write new message" page from the context menu and then go to HELP. Strange thing it had worked fine right up until two days ago. I have used TB for years and never encountered anything like this before. Can you tell me how can I permanently disable add-ons?