We get the message "You do not have permission to access" on santander.com.mx
We get the message "You do not have permission to access" as soon as we want to sign up for online banking on santander.com.mx. We have the problem in the Citrix environment (provisioning) as well as locally on our MacBooks. It works with other browsers.
Patrick
Okulungisiwe ngu ColliniIT
Isisombululo esikhethiwe
All Replies (7)
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Hello, Thank you for your prompt reply. Unfortunately it did not help. I tested it on our Xenapps, local windows and macbooks. Each with and without virus protection. It did not make a difference. Proxy, cache has also made no difference. I also tested it with different versions of Firefox (50, 53, 55.58) that makes no difference
Patrick
I accessed your link. And after several re-directs ended up here; http://www.santander.com.mx/mx/home/
Any better?
This Link: https://enlace.santander-serfin.com/eai/EaiEmpresasWAR/inicio.do
Navigate http://www.santander.com.mx/bei/home/ and then on the right side on "Accesso"
Patrick
I had to disable my ad-blocker. Then I got this;
Forbidden You don't have permission to access /EaiEmpresasWAR/inicio.do on this server.
You should contact its support for more help. It may be blocked outside some border.
Isisombululo Esikhethiwe
hello, thank you for the quick assistance.
Patrick