Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

lately whenever i try to enter the facebook from mozila , i cant access ! why..my internet was good , the proxy too but i dont know how to solve this problem.

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

yangze
yangze
more options

Past two days i couldnt enter my facebook account through my laptop.I used mozila ..before this was okay.Suddenly it said mozila could not enter this website.im wondering why ? what happen? why mozila can't access this website.The mozila still up to date.My internet was good to.The proxy maybe..i tried to look at the setting to see my proxy..but i dont how to fix.Can u all help me..i need to enter the facebook through laptop to do my job.Its important.Thank u

Past two days i couldnt enter my facebook account through my laptop.I used mozila ..before this was okay.Suddenly it said mozila could not enter this website.im wondering why ? what happen? why mozila can't access this website.The mozila still up to date.My internet was good to.The proxy maybe..i tried to look at the setting to see my proxy..but i dont how to fix.Can u all help me..i need to enter the facebook through laptop to do my job.Its important.Thank u

All Replies (2)

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 d0 Shockwave Flash 28.0 d0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 28.0.0.126

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration