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I have multiple issues with firefox - HELP!

Kuphostiwe

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night.

This morning I went to go online and I got a "Firefox is already running" which I thought was odd as I only just started the computer. So I hit the "close Firefox" dialog box and tried again...same thing. I have turned the laptop off waited a couple of minutes and switched on again, same thing. I also get that my profile is missing or damaged and cant be loaded...

I uninstalled it and reinstalled it and tried again, same thing.

I went to troubleshooting and it tells me to go to the Firefox file in Appdata to find the profile, mine doesnt have one. I ran a search for anything Firefox related, nothing

I cleaned my cache and cookies last night, so I dont think its an issue with that, I am just dead in the water and have no idea how to get back

For information, I was running the latest version and have Windows 8.2 64 bit

HELP PLEASE!!

My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night. This morning I went to go online and I got a "Firefox is already running" which I thought was odd as I only just started the computer. So I hit the "close Firefox" dialog box and tried again...same thing. I have turned the laptop off waited a couple of minutes and switched on again, same thing. I also get that my profile is missing or damaged and cant be loaded... I uninstalled it and reinstalled it and tried again, same thing. I went to troubleshooting and it tells me to go to the Firefox file in Appdata to find the profile, mine doesnt have one. I ran a search for anything Firefox related, nothing I cleaned my cache and cookies last night, so I dont think its an issue with that, I am just dead in the water and have no idea how to get back For information, I was running the latest version and have Windows 8.2 64 bit HELP PLEASE!!

Eminye Imininingwane Yohlelo

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Eminye Imininingwane

twinsmom 0 izisombululo 10 izimpendulo
Kuphostiwe

I also have this problem.

I also have this problem.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

I have a Win 7, so here is what I would do;

Open the Task Manager. Select Processes. Look for and right-click Firefox. Select Open File Location. Is it the Mozilla/Firefox folder?


Open the computers Start Menu. Is Firefox listed? Remove it.

I have a Win 7, so here is what I would do; Open the '''Task Manager.''' Select '''Processes.''' Look for and right-click Firefox. Select '''Open File Location.''' Is it the Mozilla/Firefox folder? Open the computers''' Start Menu. '''Is Firefox listed? Remove it.

Umnikazi wombuzo

this system is in Spanish, I have no idea what task manager translates to here on Windows 8.2....I have done everything I can think of and still get the same error messages. Is there some way to escalate this or actually get someone from Firefox tech support to help??

this system is in Spanish, I have no idea what task manager translates to here on Windows 8.2....I have done everything I can think of and still get the same error messages. Is there some way to escalate this or actually get someone from Firefox tech support to help??
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

Windows Task Manager = <Control><Alt><Delete> I callled for more help.

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.

Windows Task Manager = <Control><Alt><Delete> I callled for more help. How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox This link has a program that can crash Firefox.

Umnikazi wombuzo

Why do I want to crash Firefox, I cant even get it to open? Don't understand the answer....

Why do I want to crash Firefox, I cant even get it to open? Don't understand the answer....

Umnikazi wombuzo

Sorry, I see what it supposed to do... will try that, thanks

Sorry, I see what it supposed to do... will try that, thanks

Umnikazi wombuzo

didn't work... I downloaded the crash program, did a deep uninstall to make sure Firefox was off, restarted, reran the crash program something pops up but it is only up for a split second so I cant see it. Reloaded Firefox latest and tried to open it to type in at the URL and it still says exactly the same. Its still running and then, the profile cant me loaded or is missing...Help!!

didn't work... I downloaded the crash program, did a deep uninstall to make sure Firefox was off, restarted, reran the crash program something pops up but it is only up for a split second so I cant see it. Reloaded Firefox latest and tried to open it to type in at the URL and it still says exactly the same. Its still running and then, the profile cant me loaded or is missing...Help!!
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

If Firefox is 'stuck' run the crash program. This may give us a crash report we can look at.

If Firefox is 'stuck' run the crash program. This may give us a crash report we can look at.

Umnikazi wombuzo

Sorry FredMcD please see my comment yesterday

Sorry FredMcD please see my comment yesterday
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.

Umnikazi wombuzo

Hi Fred, did they get back to you yet please... I cant STAND being without it!

Hi Fred, did they get back to you yet please... I cant STAND being without it!
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.

Umnikazi wombuzo

I dont see a post as "solved" and I dont see an UNDO part so it should still be open I think

I dont see a post as "solved" and I dont see an UNDO part so it should still be open I think
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

Okay. I sent out another call

Okay. I sent out another call

Umnikazi wombuzo

Still waiting for help here!!

Still waiting for help here!!

Umnikazi wombuzo

Hello,??? Anyone??? Can someone put my in touch directly with Firefox or something... I cant access anything from my previous profile and am still having the same issues WEEKS later...

Hello,??? Anyone??? Can someone put my in touch directly with Firefox or something... I cant access anything from my previous profile and am still having the same issues WEEKS later...