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Newly built computer Firefox constantly crashing

Kuphostiwe

I just had this computer built three weeks ago and since I've brought it home Firefox crashes constantly. When I tried creating a new user Firefox would crash at startup. It still crashes in Safe Mode. I tried uninstalling a reinstalling, clearing the cache, booting in safe mode, system restore, turning off hardware acceleration, and getting rid of the anti-virus I had (Avast), nothing will stop the crashing. Windows is up to date, as is my graphics card. When I took the computer to the place I had it built someone told me the version of Firefox may not be compatible with Windows 7, which didn't make any sense to me as it should be compatible with all current OS. I'm at my wits end with this computer, its the same OS my old one had and I never had Firefox crash on it.

There is no set websites that seem to cause the crashes, but I noted they usually occur when pages are loading.

I just had this computer built three weeks ago and since I've brought it home Firefox crashes constantly. When I tried creating a new user Firefox would crash at startup. It still crashes in Safe Mode. I tried uninstalling a reinstalling, clearing the cache, booting in safe mode, system restore, turning off hardware acceleration, and getting rid of the anti-virus I had (Avast), nothing will stop the crashing. Windows is up to date, as is my graphics card. When I took the computer to the place I had it built someone told me the version of Firefox may not be compatible with Windows 7, which didn't make any sense to me as it should be compatible with all current OS. I'm at my wits end with this computer, its the same OS my old one had and I never had Firefox crash on it. There is no set websites that seem to cause the crashes, but I noted they usually occur when pages are loading.

Okulungisiwe ngu RandomWindowArt

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 53.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/53.0.2/WINNT/en-US/

Izandiso

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 1.1 (web2pdfextension@web2pdf.adobedotcom) (Akusebenzi)
  • Avast Online Security 12.0.211 (wrc@avast.com) (Akusebenzi)
  • Avast SafePrice 12.0.211 (sp@avast.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Radeon (TM) RX 470 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x67df
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 04b01043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 4-24-2017
  • driverDate2:
  • driverVersion: 22.19.162.4
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}]}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}]}, {u'status': u'unavailable', u'description': u'GPU Process', u'name': u'GPU_PROCESS', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Radeon (TM) RX 470 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
FredMcD
  • Top 10 Contributor
4255 izisombululo 59596 izimpendulo
Kuphostiwe

Signature: atiumdag.dll | atiu9pag.dll | aticfx32.dll | CreateDeviceLHDDI

ole32.dll = Microsoft's framework

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver

Signature: atiumdag.dll | atiu9pag.dll | aticfx32.dll | CreateDeviceLHDDI ole32.dll = Microsoft's framework atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver

Umnikazi wombuzo

Thank you FredMcD, I have contacted AMD Tech support. Hopefully they can get this sorted out for me.

Thank you FredMcD, I have contacted AMD Tech support. Hopefully they can get this sorted out for me.
cor-el
  • Top 10 Contributor
  • Moderator
17529 izisombululo 158490 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4255 izisombululo 59596 izimpendulo
Kuphostiwe

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.