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Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu philipp

rockycheng
rockycheng
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just installed firefox, never get a successful start at all, kept crashing at start up, not even in safe mode.

crash id: bp-3b18b7b0-754b-4848-9f5e-5b25b2170126

just installed firefox, never get a successful start at all, kept crashing at start up, not even in safe mode. crash id: bp-3b18b7b0-754b-4848-9f5e-5b25b2170126

All Replies (1)

philipp
philipp
  • Moderator
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hi, thanks for providing a crash id. this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox