Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am getting multiple crashes a day and this happenes every few weeks.

  • 6 uphendule
  • 1 inale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu maswartz

more options

And it happens usually when I'm on tumblr and as you can see it literally happened within a minute of each other once

If you need this here's my crash reports for today alone bp-a316281e-9d56-46b3-8cd0-5e5812161112 11/12/2016 4:07 PM bp-485aa002-0d52-40e1-bab9-442302161112 11/12/2016 4:07 PM bp-a29c4e1f-7692-450b-aadc-d52132161112 11/12/2016 3:37 PM

All Replies (6)

more options

bp-a316281e-9d56-46b3-8cd0-5e5812161112

Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal

inproc_agent.dll = Kaspersky Inproc Agent

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112

Signature: js::UncheckedUnwrap

Attention Sumo's there are 4 related bug reports

inproc_agent.dll = Kaspersky Inproc Agent

igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R)

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112

Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run

inproc_agent.dll = Kaspersky Inproc Agent

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Update / disable Kaspersky

more options

FredMcD said

bp-a316281e-9d56-46b3-8cd0-5e5812161112 Signature: mozilla::MozPromise<T>::MethodThenValue<T>::DoResolveOrRejectInternal inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-485aa002-0d52-40e1-bab9-442302161112 Signature: js::UncheckedUnwrap Attention Sumo's there are 4 related bug reports inproc_agent.dll = Kaspersky Inproc Agent igdumdim32.dll = Intel Graphics Accelerator Drivers for Windows Vista(R) msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++ bp-a29c4e1f-7692-450b-aadc-d52132161112 Signature: nsThread::ProcessNextEvent | mozilla::ipc::MessagePump::Run inproc_agent.dll = Kaspersky Inproc Agent msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Update / disable Kaspersky

...what? Are you saying to update disable kaspersky? or were you just posting the stuff I linked to.

more options

FredMcD said

Update / disable Kaspersky

Update Kaspersky. If the problem is still there, disable it.

more options

FredMcD said

FredMcD said
Update / disable Kaspersky

Update Kaspersky. If the problem is still there, disable it.

I have it disabled because I'm too lazy to update it and it still happens.

more options

Please post the new crash reports.

more options

FredMcD said

Please post the new crash reports.

I mean I disable it every day when I turn it on but the crashes only happen infrequently so I doubt it's that