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can't Firefox Account authorization code

Kuphostiwe

What????

What????
Ama-screenshot ananyekiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Isisebenziso

  • Firefox 49.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Izandiso

  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6819
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 04871043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 11-8-2016
  • driverDate2:
  • driverVersion: 21.19.160.769
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Failed to acquire a Direct2D 1.1 factory', u'type': u'runtime'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Tonnes
  • Locale Leader
246 izisombululo 1454 izimpendulo
Kuphostiwe

Apparently you mean you can’t enter the code.

According to the site identity icon in your left screenshot showing a yellow triangle where it should be green, it looks like Firefox considers the Outlook page as one containing mixed content and hence not entirely secure. It may be doing the same for the Firefox Accounts dialog.

Could it be you disabled the OCSP option in Options > Advanced > Certificates, or could something else be blocking something and/or affect your connection security?

You can open the Web Console (Firefox/Tools > Web Developer; Ctrl+Shift+K) and check the Net log for lines with a red vertical bar and a mixed content warning icon to see why the content could be blocked. Clear the log and reload the page to get an updated log.

I suggest to fix this first so that the icon should be green for Outlook, and then reopen the Firefox Accounts dialog.

Please report back without hesitating to use some more words, as both your questions contained pretty few. ;)

Apparently you mean you can’t ''enter'' the code. According to the site identity icon in your left screenshot showing a [[How do I tell if my connection to a website is secure?#w_gray-padlock-with-yellow-warning-triangle|yellow triangle]] where it should be green, it looks like Firefox considers the Outlook page as one containing mixed content and hence not entirely secure. It may be doing the same for the Firefox Accounts dialog. Could it be you disabled the [/questions/1024234 OCSP option] in Options > Advanced > Certificates, or could something else be blocking something and/or affect your connection security? You can open the Web Console (Firefox/Tools > Web Developer; Ctrl+Shift+K) and check the Net log for lines with a red vertical bar and a mixed content warning icon to see why the content could be blocked. Clear the log and reload the page to get an updated log. I suggest to fix this first so that the icon should be green for Outlook, and then reopen the Firefox Accounts dialog. Please report back without hesitating to use some more words, as both your questions contained pretty few. ;)
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 izisombululo 40435 izimpendulo
Kuphostiwe

Just a guess ...

I would try closing that Outlook window and then reloading that about:accounts page and then see if Firefox will allow the Continue button to be active. That mixed content at Outlook may be preventing that about:accounts window from working.

''Just a guess ...'' I would try closing that Outlook window and then reloading that '''about:accounts''' page and then see if Firefox will allow the Continue button to be active. That mixed content at Outlook may be preventing that about:accounts window from working.

Umnikazi wombuzo

now i can login but i think it not working :(

now i can login but i think it not working :(