hi rose, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

We are all screwed! The last time I allowed Symantec to "troubleshoot" something on my computer (2011) I had to reinstall the entire operating system! They are hopeless and will never admit they are causing the problem.

But, to be fair, I always suspected that crash was caused by NAV running when Windows Update kicked in. Along those lines, I would just as soon suspect MICROSOFT, who is intent upon SPYING ON US ALL!! I will not let them run "automatic updates" on my computer, the one which now LIES to people who choose not to update and it starts the update, anyway. So, perhaps I am targeted.

I suggest Mozilla check out the openness vs protectiveness of the users who are having the problem. You might find a common situation.

Guess I will be FORCED to get a new computer. This time will be an APPLE or UNIX, after 35 years, I've had it with Mr. Gate's copycat dream!

sign me a CCP (1991) & CIO but scared to publish my name!

As far as what had changed on my computer, last night before I went to bed, while computer was sleeping and wireless disabled, I let Charter Communications mess with my network, "resyncing" and they are doing quite a bit of data-gathering (spying) lately. They are my #1 suspect, but I could never prove it without a device attached to their equipment and a team of programmers!

How many are using cable modems?

Hi philipp

Thanks very much for your help. I did a clean install of the FF version you recommended and I now have FF back. But now the problem is that "All add-ons have been disabled by safe mode." That's a big problem for me. How can I enable them again? And where is the add-on toolbar that was in continuous use?

Thanks, Rose

thanks for following up rose, just closing firefox and starting it again normally should get you out of safemode then...

Hi again philipp

Thanks, that worked brilliantly. I have my favorite colors back (anything in a certain range of blue wavelength triggers my epilepsy immediately). Here's a BIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIG HUG for you...

Thanks again, you're a star! Rose :o)

PS: The newest FF version that I referred to in my original post and which I downloaded from the Mozilla website was 43.0.1. So that seems to be considerably older than the version you guided me to. Was that because I had to use Google Chrome (which I hate using - always have to cover the top of my screen to get rid of the blue heading). PPS: When I said "midday", that was British time. It's just after 6 in the evening here now.

o))