Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mozilla Firefox is my start up page but safebrowsing.biz keeps opening when I start Firefox!!??

more options

In options, I have selected "Show my home page at startup", and my startup page is shown as"Mozilla Firefox Start Page", but safebrowsing.biz starts up in place of my home page. I have reset this option many times but it doesn't help. This all started when I updated to firefox47.0...will updating to firefox47.0.1 fix this issue?

All Replies (2)

more options

The timing probably is a coincidence... Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and ad injectors. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program (on XP: Add/Remove Programs). After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date (XP doesn't have this, but you can try sorting by "Last used"). This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that none of these came with Firefox, they are all optional.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) Check the desktop shortcut you use to start Firefox.

Right-click the icon, then choose Properties. Windows normally will select the Shortcut tab. If not, go ahead and click the Shortcut tab.

The Target line should not have anything after this part:

"C:\Program Files\Mozilla Firefox\firefox.exe"

If anything is listed after that, clear it out and save your change. To test, double-click the shortcut to launch a new window in Firefox. If you get your home page, it's clean.

(4) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Can you get rid of it?

more options